SAMANTHA DELOACH
Fort Belvoir,VA
Summary
Energetic Administrative Support Specialist dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills and quick proficiency in software necessary for job performance with over 7 years of experience providing high-level support to Army Garrison installations and high workload cases during previous tax seasons for H&R Block. Proficient in managing calendars, organizing meetings and events, handling confidential documents, protecting PII and communicating with internal and external customers. Possesses exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Army Installation Management Command
01.2018 - Current
- Assisted in managing schedule/calendars of Program Director of Outreach Support for assigned installation
- Coordinate and schedule meetings with internal and external customers
- Prepare and distribute meeting agendas, minutes, and other relevant materials
- Assist with regular audits/inspections and helped to maintain functionality
- Prepared email correspondence for both internal and external sources
- Address, assist, and resolve queries and account issues
- Analyze/evaluate data on regular basis to maintain process and program effectiveness
- Maintains records, files, statistical data, and suspense system
- Prepare invoices, supply and request for programs
- Assures compliance according to DODI 6060.02, IMCOM 608-10, Army Regulation 215-1, Army Regulation 608-10
- Develops reports both weekly and monthly
- Retrieves information to create reports that summarize data in appropriate format using resources and automated systems
- Conduct quantitative and qualitative analyses and evaluations on effectiveness of operations within program as well as meeting established goals and objectives
- Coordinates receipt and assist in processing of over 1,000 household accounts across assigned Organization/Garrison
- Maintains working through high influx time periods with effectiveness as well as maintaining customer service
- Serviced fellow military families during DFMWR events helping to plan activities, set up, and execute planned event.
- Safeguarded sensitive/confidential information through proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Facilitated communication between departments, assisting in meetings and distributing essential information.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits for employees of assigned organization, and household record updates.
- Delivered top-notch administrative support to office staff, promoting outstanding service in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Streamlined office processes by implementing efficient document management and filing systems.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Increased efficiency in data entry tasks through implementation of advanced software tools.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews, following up with references.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by displaying newsletter with details and sign-up sheets.
Administrative Support
H&R BLOCK
01.2011 - 01.2014
- Managed schedules/calendars of set office location.
- Prepare and distribute meeting agendas, minutes, current tax laws, and other relevant materials.
- Uses office procedures/systems to maintain client files and H&R Block products.
- Conduct interviews/reference checks.
- Uses office automation to prepare documents, manage files, and maintain records.
- Ensured confidentiality & privacy before, during, and after customer appointments.
- Maintained annual trainings in automated system.
- Entered employee time into automated system ensuring accuracy and submitting to upper management for review.
- Enhanced team productivity by providing administrative support, including scheduling appointments and managing correspondence.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed high volume of incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
Education
Associate of Arts - Early Childhood Education
Council For Professional Recognition
Washington, DC01.2020
Some College (No Degree) - Business Administration
Martinsburg Community Collage
Martinsburg, WVSkills
- Problem Solving
- Typing
- Time Management
- Ability to learn new software
- File Organization
- Strategic Planning
- Critical Thinking
- Clear Communication
- Customer relations and communications
- Microsoft Office
- Data Entry
- Confidentiality and Data Protection
- Office Management
- Appointment/Calendar Coordination
- High Volume Phone Inquiries
- Filing and data archiving
- Office Equipment Operation
- Records Management Systems
- Electronic Records Management
- Professional Networking
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Document retrieval/export
Accomplishments
Hand selected as a Sunshine Committee member to improve employee morale and help to create morale boosting projects and ideas to help hire new employees and increase employee retention after COVID.
Independently created staff pins (JPeg Media) as rewards from the Sunshine Committee and submitted to higher management to approve, process, and order as staff earned awards.
Highest annual rating of outstanding for the past two consecutive years.
Nominated and Selected for Service Culture Award for the DFMWR from the Garrison Commander of Fort Belvoir.
Certification
- Business Administration Certification
- CYMS
- PCI (Payment Card Industry)
Personal Information
Title: Administrative Specialist
References
- Sabrina McClendon, Professional - CYS Administrative Specialist, sabrina.sharpe@yahoo.com, 202-423-1216
- Shelita Pierce, Professional CYS Program Administrator, shelita.l.pierce.naf@army.mil, 703-225-8845
- Patricia Patton, Professional - CYS Supervisory Program Lead, patricia.a.patton24.naf@army.mil, 703-499-5307
- Yulia Floray, Professional - CYS Assistant Director/Trainer, yulia.floray2.naf@army.mil, 571-397-8899
- Sherry Ball, Professional - CYS Director, sherry.ball70@gmail.com, 703-598-9226
- Jennifer Montalvo, Professional - CYS Trainer, jennifer.a.montalvo.naf@army.mil
- Melissa Owens, Professional - CYS Administrative Specialist, ma.owens@me.com, 314-603-2523
Timeline
Administrative Specialist
Army Installation Management Command
01.2018 - Current
Administrative Support
H&R BLOCK
01.2011 - 01.2014
Associate of Arts - Early Childhood Education
Council For Professional Recognition
Some College (No Degree) - Business Administration
Martinsburg Community Collage
- Business Administration Certification
- CYMS
- PCI (Payment Card Industry)
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