Denise Williams

• Provided excellent customer service to guests regarding inquiries about hotel services, facilities, and area attractions.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Verified guest identification and credit card information for hotel check-in.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Responded to inquiries and room requests made online, by phone, and via email.
• Responded promptly to telephone calls from guests seeking reservations or other information.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Assisted with the resolution of guest complaints in a professional manner.
• Ensured all paperwork was completed accurately and in a timely manner.

• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Created and completed loan submission packages.
• Managed conditions sent from underwriting departments.
• Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
• Evaluated financial statements and contacted institutions and customers to clarify details.
• Checked approvals against established bank and government lending standards.
• Reviewed loan applications and verified accuracy of borrower information.
• Assessed credit reports to determine eligibility for mortgage loans.
• Processed loan documents and ensured compliance with federal regulations.
• Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
• Submitted completed loan packages to underwriting department for approval or denial decisions.
• Ordered appraisals and title services on behalf of borrowers when necessary.
• Maintained accurate records in accordance with company policy and procedures.
• Communicated regularly with customers throughout the entire process from origination through closing.
• Researched discrepancies in documentation received from applicants or third parties.
• Coordinated activities between lenders, attorneys, realtors, insurance companies.
• Reviewed HUD-1 settlement statements prior to closings.
• Organized files electronically according to document type and date received.
• Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
• Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
• Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
• Inspected loan documentation for mistakes and corrected discrepancies.
• Contacted outside sources, references and vendors to verify client financial information.
• Gathered property appraisals, surveys and tax records to update mortgage loan files.

• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Created and completed loan submission packages.
• Managed conditions sent from underwriting departments.
• Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
• Evaluated financial statements and contacted institutions and customers to clarify details.
• Checked approvals against established bank and government lending standards.

• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Created and completed loan submission packages.
• Managed conditions sent from underwriting departments.
• Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Will explain upon interview.

Provide excellent customer service.

Helped customers in person and via telephone in order to answer questions, process transactions and resolve issues.

Discussed loan needs and financial histories with clients, and conveyed information regarding the application processes.

Evaluated financial statements and contacted institutions and customers to clarify details.

Managed any conditions sent from underwriting departments.

Upheld compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.

Oversaw the loan process from origination through closing to ensure every client received exemplary service.

Coached new employees so they were informed of the company's processes, procedures and deadlines.

Conducted employee one-on-one meetings to evaluate performance, resolve issues and provide job coaching.

Cross selling all other banking products