Summary
Overview
Work History
Education
Skills
Timeline
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Samantha DeLuca

Villa Park,IL

Summary

Experienced Customer Service Representative with a proven track record in enhancing guest relations and optimizing service delivery. Skilled in training staff and implementing inventory control measures, resulting in improved cost efficiency. Adept at conflict resolution and fostering teamwork, ensuring exceptional customer experiences.

Overview

8
8
years of professional experience

Work History

Front of House Manager

Sunmist Restaurant
02.2020 - 05.2024
  • Supervised daily front of house operations, ensuring high customer satisfaction and efficient service delivery.
  • Trained and mentored staff on customer service best practices and restaurant protocols.
  • Coordinated reservations and managed seating arrangements to optimize table turnover rates.
  • Implemented inventory control measures, reducing waste and improving cost efficiency
  • Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.

Phone Receptionist

APD Enviormental
07.2016 - 11.2020
  • Managed multi-line phone system, ensuring efficient call routing and response times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated appointment scheduling for environmental assessments and consultations.
  • Maintained accurate records of incoming calls and messages for effective follow-up.
  • Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
  • Assisted in maintaining office supplies inventory to support operational needs.
  • Trained new staff on communication protocols and customer service best practices.

Education

Certificate -

Buel University

High School Diploma -

Willowbrook Highschool
Villa Park, IL
03-2014

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Training and mentoring
  • Performance evaluation
  • POS system operations
  • Quality standards
  • Upselling strategies
  • Service prioritization
  • Hygiene standards
  • Team leadership
  • Customer service
  • Reliable and responsible
  • Point of sale systems
  • Collaboration and teamwork

Timeline

Front of House Manager

Sunmist Restaurant
02.2020 - 05.2024

Phone Receptionist

APD Enviormental
07.2016 - 11.2020

Certificate -

Buel University

High School Diploma -

Willowbrook Highschool

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Samantha DeLuca