Ethan Paulson

Oversaw make-ready units.

Made a move in keys.

Snow removal, on-call duty.

Managed generating purchase orders and shop inventory.

Scheduled vendors.

Maintained a 640-unit property.

Grounds and trash removal.

Oversaw day-to-day operations.

Assisted the service manager with daily operations, including work orders and make-readies.

Fulfilled service requests, and trained employees.

• Implemented training programs for new staff, enhancing team efficiency and performance standards.
• Assisted in daily operations, ensuring seamless property management and resident satisfaction.
• Coordinated maintenance requests, streamlining communication between residents and service teams.
• Analyzed operational workflows, recommending process enhancements to improve overall effectiveness.
• Conducted regular property inspections, identifying areas for improvement and ensuring compliance with regulations.

• Supervised service operations, ensuring compliance with quality standards and safety protocols.
• Trained and mentored junior technicians, enhancing team performance and skill development.
• Diagnosed and resolved complex technical issues, improving service delivery times.
• Implemented process improvements that streamlined workflows and increased efficiency in service operations.
• Conducted regular equipment inspections to maintain operational readiness and reliability.
• Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
• Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
• Enhanced team productivity, conducting thorough training sessions for new technicians.
• Troubleshot complex technical issues to identify root causes and implement effective solutions.
• Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
• Managed a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
• Elevated quality control standards by implementing thorough testing procedures following repairs or installations.

• Diagnosed and repaired HVAC systems to ensure optimal performance and resident comfort.
• Conducted routine inspections of property systems, identifying issues before they escalated.
• Collaborated with property management to develop maintenance schedules and priorities.
• Trained junior technicians on best practices for equipment repair and safety protocols.
• Enhanced tenant satisfaction through timely and effective resolution of maintenance concerns.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.

• Maintained cleanliness and sanitation in assigned areas according to company standards.
• Operated cleaning equipment including vacuums, floor scrubbers, and pressure washers efficiently.
• Disposed of waste and recyclables following environmental guidelines to promote sustainability.
• Collaborated with team members to complete daily cleaning tasks effectively and on schedule.

• Maintained cleanliness and sanitation in all areas of facility.
• Operated cleaning equipment including floor scrubbers and vacuums effectively.
• Restocked supplies ensuring availability for staff and visitors.
• Reported maintenance issues to management for timely resolution.