Samantha Del Viscio
Langhorne,PA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Data Analyst
On24
San Francisco, CA
02.2021 - 07.2022
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
Women's Lacrosse Coach
Penn State Athletics
University Park, PA
05.2017 - 05.2021
- Coordinated seasonal, non-traditional season and off-season activities in support of lacrosse team.
- Organized practice sessions, exercise and conditioning to improve player performance.
- Followed allowed recruitment tactics and strategies to bring in athletes for different lacrosse positions.
- Corrected deficiencies in player scooping, passing and other critical techniques.
- Maintained high team morale with positive coaching strategies and fan support.
- Provided campus tours to prospective students
Head Waitress
Newtown Athletic Club, NAC
Newtown, PA
05.2019 - 08.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Customer Service Cashier
Styer's Orchard
Langhorne, PA
08.2015 - 04.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Bachelor of Arts - Communications Arts & Sciences
The Pennsylvania State University
University Park, PA05.2021
Skills
- Critical Thinking
- Competitive Market Analysis
- Decision Making
- Ordering and Purchasing
- Customer Needs Identification
- Sales Records Analysis
- Attention to Detail
- Supplier Communication
- Customer Service
Timeline
Data Analyst
On24
02.2021 - 07.2022
Head Waitress
Newtown Athletic Club, NAC
05.2019 - 08.2020
Women's Lacrosse Coach
Penn State Athletics
05.2017 - 05.2021
Customer Service Cashier
Styer's Orchard
08.2015 - 04.2017
Bachelor of Arts - Communications Arts & Sciences
The Pennsylvania State University