SAMANTHA DICOSIMO
Whiting,NJ
Summary
Dedicated professional with expertise in customer service, time management, and marketing. Skilled troubleshooter with a knack for creating effective solutions. Exceptional verbal and written communicator known for building positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Receptionist/Manager
Posh Beauty Salon
12.2022 - Current
- Greeted clients warmly, scheduled appointments, and managed a high-volume booking system efficiently.
- Answered phones, responded to online inquiries, and ensured prompt communication with clients.
- Provided exceptional customer service to ensure client satisfaction and retention.
- Acted as a liaison between staff and upper management, resolving scheduling conflicts and client issues.
- Monitored inventory levels, placed orders for supplies, and tracked product usage to control costs.
- Hired and trained new receptionists and assisted with onboarding new stylists or technicians.
- Oversaw daily operations, opened and closed the salon, and ensured adherence to salon policies and procedures.
- Managed social media pages, event planning, and promotional campaigns to attract new clients.
Private Nanny
Self Employed
01.2019 - 12.2022
- Provided attentive and nurturing care for children, ensuring their safety, well-being, and emotional development.
- Promoted physical, emotional, social, and intellectual development with well-balanced schedules.
- Cared expertly for youth across diverse age and developmental levels.
- Collaborated with parents to maintain consistent routines and discipline strategies, fostering a harmonious and supportive environment for the family.
Barista
Yo Bubble Tea
05.2018 - 01.2019
- Provided friendly and attentive customer service, addressing inquiries and resolving any issues promptly and courteously.
- Welcomed guests with friendly smiles and positive attitude.
- Prepared and served a variety of bubble tea beverages and snacks according to established recipes and quality standards.
- Prepared beverages with speed and accuracy to minimize customer wait times.
Cook
Avra Noodles
01.2017 - 05.2018
- Prepared and cooked a range of Asian-inspired dishes, ensuring consistency in taste, presentation, and quality.
- Managed cashier responsibilities, including handling cash transactions, processing orders, and reconciling daily sales.
- Assisted with inventory management, restocking supplies, and ordering ingredients to ensure smooth kitchen operations.
- Collaborated with team members to maintain a positive work environment and uphold high standards of food safety and sanitation.
Restaurant Hostess
Perkins
01.2016 - 01.2017
- Warmly welcomed guests, managed seating arrangements, and maintained a clean and organized lobby area.
- Provided courteous and efficient service to guests, anticipating their needs and ensuring a positive dining experience.
- Answered phone calls and assisted with reservations, inquiries, and special requests.
- Collaborated with servers, kitchen staff, and management to coordinate seating and optimize table turnover during busy periods.
Education
Bachelor of Arts (B.A.) - Psychology
Montclair State University
Montclair, NJCosmetology
Middlesex County Vocation And Technical School
NJ06.2019
Skills
- Client Scheduling & Appointment Management
- Exceptional Customer Service & Client Relations
- Inventory Management & Supply Ordering
- Conflict Resolution & Problem Solving
- Social Media & Marketing Support
- Time Management & Organizational Skills
Timeline
Receptionist/Manager
Posh Beauty Salon
12.2022 - Current
Private Nanny
Self Employed
01.2019 - 12.2022
Barista
Yo Bubble Tea
05.2018 - 01.2019
Cook
Avra Noodles
01.2017 - 05.2018
Restaurant Hostess
Perkins
01.2016 - 01.2017
Bachelor of Arts (B.A.) - Psychology
Montclair State University
Cosmetology
Middlesex County Vocation And Technical School