Samantha Dilbeck
BounceU
St. Louis,MO
8
years of professional experience
Compassionate Animal Care Professional with extensive experience in events management and customer service. Skilled in providing individualized care for dogs, cats, and various animals, including feeding, exercise, and medication administration. Committed to animal welfare and transitioning to a shelter environment, offering strong work ethic and reliable care.
Work History
Pet Care Provider
2 Months- Provide safe, attentive care and supervision for dogs and other animals of various breeds, sizes, ages, and temperaments..
- Monitor animal behavior and well-being, recognizing changes in mood, health, or behavior and responding appropriately.
- Safely handle dogs with different energy levels and personalities while providing regular exercise, enrichment, and positive interaction.
- Administer medications and follow detailed feeding, medication, and care instructions accurately and consistently.
- Maintain clean, safe environments by cleaning up after animals and reducing potential health and safety risks.
- Provide compassionate care that supports both the physical and emotional well-being of animals, helping them feel comfortable, secure, and cared for.
Assistant General Manager
2 Years 8 Months- Handled party bookings via phone, addressing customer inquiries and ensuring high-quality service.
- Coordinated execution of parties and private events, ensuring client satisfaction and smooth operations.
- Manage the daily operations of the facility, ensuring it is prepared for events.
- Lead the recruitment, hiring, and onboarding process for new staff, ensuring smooth integration into the team and alignment with company values.
- Take party bookings via phone, answering customer inquiries and delivering outstanding service.
- Demonstrated growth from Front Desk Manager to Assistant General Manager, showcasing commitment to excellence.
Keyholder
3 Months- Handled the counting and cashing out of registers at the beginning and end of each shift. Deposited money into store safe at the end of each shift.
- Initiated store opening with minimal assistance from the store manager or shift lead.
- Facilitated vendor onboarding by sharing essential store operation insights and assisting Store Manager in welcoming new vendors.
- Advanced to Keyholder position, demonstrating leadership and responsibility in store operations.
Customer Service Associate
11 Months- Registered customer purchases on an assigned cash register, collected cash, and distributed change; processed voids, returns, rain checks, refunds, and exchanges.
- Implemented asset protection procedures, identifying and minimizing profit loss through effective monitoring.
- Provided customer service in photo area, assisting with digital passport photos, poster prints, and promoting photo products.
- Merchandised, took inventory, maintained records, and priced merchandise per store manager instructions.
Style Advisor
3 Months- Delivered friendly, prompt service at POS, ensuring high accuracy and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Promoted store credit card to customers and guided them through credit application process.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Enhanced brand visibility by organizing display setups and supporting merchandising efforts.
Education
BA - Organizational Leadership, Concentration in Health Communication, minor in Communication
- Fall 2021 Dean's List, Spring 2022 Dean's List, Fall 2022 Dean’s List, Spring 2023 Dean’s List
- GPA: 3.88 GPA
AA - General Transfer Studies
- Fall 2018 Dean's List, Spring 2020 Dean's List
- GPA: 3.45 GPA
Skills
Animal body language
Animal enrichment
Animal empathy
Pet first aid
Pet exercise
Animal handling
Pet health monitoring
Animal playtime supervision
Pet client communication
Pet waste disposal
Medication administration
Animal nutrition management
Time management
Attention to detail
Dependable and responsible
Multitasking
Reliability
Timeline
Pet Care Provider
House of Paws
06.2026 - CurrentRead More
Assistant General Manager
BounceU
12.2023 - CurrentRead More
Keyholder
Painted Tree
09.2023 - 12.2023Read More
Customer Service Associate
Walgreens
04.2019 - 03.2020Read More
Style Advisor
Justice
01.2019 - 04.2019Read More
St. Louis Community College
AA from General Transfer Studies
Read More
University of Missouri - St. Louis
BA from Organizational Leadership, Concentration in Health Communication, minor in Communication
Read More