Samantha Divas
San Antonio,TX
Summary
To obtain a position that furthers my professional client relations, customer service and financial representative skillset.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Security Service Federal Credit Union
08.2023 - Current
- Assist members with teller transactions, including deposits, withdrawals, transfers, and account inquiries
- Open and manage new member accounts, ensuring accuracy and compliance with security protocols
- Support members with loan and credit card applications, including sensitive financial data
- Educate members on financial options and help them secure their financial futures
- Ensure all transactions meet regulatory and organizational standards for safety and confidentiality
Client Relations Paralegal
Alford & Clark PLLC
02.2021 - 08.2023
- Conducted legal research and verified court documentation
- Reviewed and organized medical records for client cases
- Managed insurance claims and client communication
- Supervised front office operations and scheduling for 4 attorneys
Customer Service Representative / Sales Associate
Lowe’s Home Improvement
02.2020 - 04.2021
- Handled customer service at service desk and call center
- Processed returns, exchanges, and custom orders
- Resolved customer issues with professionalism and efficiency
Customer Service Representative
Southwest Airlines
10.2016 - 12.2019
- Assisted customers with travel bookings, changes, and payments
- Managed travel confirmations and coordinated with agents
- Delivered high-quality service in a fast-paced call center environment
Leasing Specialist
Boulder Creek Apartments
02.2015 - 09.2016
- Handled leasing contracts and applicant screening
- Managed maintenance requests and office operations
Lead Ride Operator
Six Flags Over Texas
02.2013 - 02.2015
- Supervised ride safety and trained team members
- Managed a staff of 13–17 on safety protocols and customer handling
Cashier / Customer Service
Wendy’s
08.2011 - 02.2013
- Managed transactions and food preparation
- Maintained restaurant cleanliness and customer service
Education
Diploma -
John Marshall High School
San Antonio, Texas06.2013
Skills
- Customer Service & Relations
- Teller Transactions & Banking Operations
- Loan & Credit Card Assistance
- Legal & Medical Records Review
- Bilingual Communication
- Microsoft Office Suite
- Data Entry & Account Management
- Property Management & Leasing
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Security Service Federal Credit Union
08.2023 - Current
Client Relations Paralegal
Alford & Clark PLLC
02.2021 - 08.2023
Customer Service Representative / Sales Associate
Lowe’s Home Improvement
02.2020 - 04.2021
Customer Service Representative
Southwest Airlines
10.2016 - 12.2019
Leasing Specialist
Boulder Creek Apartments
02.2015 - 09.2016
Lead Ride Operator
Six Flags Over Texas
02.2013 - 02.2015
Cashier / Customer Service
Wendy’s
08.2011 - 02.2013
Diploma -
John Marshall High School