Samantha Dolson
Mesa,AZ
Summary
Highly driven graduate with entry-level experience in information technology and a strong background in customer service seeking an IT support position. Solid foundation in IT principles and eager to apply technical skills and problem-solving abilities to contribute to organizational success. Adept at effectively communicating complex technical concepts to non-technical individuals with a passion for delivering exceptional customer service. Committed to continuous learning and professional development, ready to take on new challenges and make a positive impact in the IT field.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Instacart
05.2018 - 05.2020
- Duration: 2 years 1 month
- Communicated a positive, empathetic, and professional attitude with customers
- Responded to and resolved all customer questions and complaints
- Managed account services such as start, and stop services
- Reduced downtime for users by providing timely and efficient technical support via phone and email.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
Cook
Arizona State University
08.2015 - 04.2018
- Duration: 2 years 9 months
- Setting up workstations and ingredients, prepping sauces, dishes, and soups
- Grilled and braised many different types of meats and vegetables at a high standard
- Maintaining a high and Cleaning all work stations during and after rushes
Education
High School Diploma -
Culinary Arts/Chef Training - Culinary Arts
Certificate - Information Technology
03.2024
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Network Troubleshooting
- Operating System Support
- Critical Thinking
- Verbal and written communication
- Time Management
- Computer Proficiency
- Complaint Handling
Timeline
Call Center Representative - Instacart
05.2018 - 05.2020
Cook - Arizona State University
08.2015 - 04.2018
McClintock - High School Diploma,
East Valley Institute of Technology - Culinary Arts/Chef Training, Culinary Arts
Google Coursera - Certificate , Information Technology
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