Samantha Dudley
LNA and Customer service professional
Manchester,New Hampshire
Summary
Licensed Nursing Assistant providing direct patient care with bathing, dressing, grooming, toileting, feeding support, and safe mobility assistance. Monitors vital signs, reports changes to nursing staff, and documents care accurately while maintaining clean, safe patient areas.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Licensed Nursing Assistant
Concord Hospital
Concord, New Hampshire
11.2022 - Current
- Assisted patients with bathing, dressing, grooming, and toileting to ensure comfort and dignity at Concord Hospital.
- Monitored vital signs and relayed changes to nursing staff to facilitate timely care.
- Turned and repositioned patients to promote comfort, skin care, and safety.
- Safely transported patients to tests, treatments, and appointments to support continuity of care.
- Followed infection control procedures and maintained clean patient care areas.
- Logged patient care tasks in hospital records and shift notes.
Licensed Nursing Assistant
Harris Hill Nursing Facility
Concord, New Hampshire
07.2022 - 11.2022
- Delivered essential patient care through bathing, grooming, changing bedding, and assisting with feeding to enhance comfort and well-being.
- Identified and communicated abnormalities or changes in patients' health status to nursing staff for timely intervention.
- Collected and documented vital signs to track current patient conditions.
Customer Service Associate
Walmart
Concord, New Hampshire
11.2014 - 07.2022
- Resolved customer inquiries and issues while maintaining positive customer relations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Facilitated customer payments for utility, rent, car, and mortgage accounts to ensure timely account management.
- Handled customer returns at the service desk to streamline the return process.
Delivery Service Provider
Publishers Circulation Fulfillment (PCF)
Manchester, NH
05.2013 - 02.2014
- Delivered newspapers promptly to customers.
- Delivered newspapers and inserts for Publishers Circulation Fulfillment routes.
- Verified bundle counts and route materials before daily circulation runs.
- Picked up publication packages from distribution points and delivery hubs.
- Assembled newspapers upon arrival from the truck.
Restaurant Crew Member
Dunkin' Donuts
Goffstown, NH
10.2007 - 07.2011
- Processed customer orders, prepared foods, and handled payments efficiently in a full-service establishment.
- Maintained clean and organized customer and food preparation areas to enhance customer experience and safety.
- Executed opening, closing, and shift change tasks in accordance with company guidelines to ensure smooth operations.
- Cleaned tables and equipment thoroughly to maintain hygiene standards.
- Packed fast food products in approved containers, cups and bags.
Education
Certificate of Successful Completion - Nursing Assistant
Genesis Healthcare Nurse Assistant Training
Concord08-2022
High School Diploma -
Goffstown High School
Goffstown, NHSkills
- Feeding assistance
- Multitasking and prioritization
- Positive demeanor
- Linen management
- Vital signs monitoring
- Activities of daily living support
- Eagerness to learn
- Quality patient care
- Direct patient support
- Patient Care Quality
- Patient hygiene management
- Care documentation
Certification
- Temporary Health Partner
- Feeding Assistant Training Program
- Genesis Healthcare Nurse Assistant Training Program
Timeline
Licensed Nursing Assistant
Concord Hospital
11.2022 - Current
Licensed Nursing Assistant
Harris Hill Nursing Facility
07.2022 - 11.2022
Customer Service Associate
Walmart
11.2014 - 07.2022
Delivery Service Provider
Publishers Circulation Fulfillment (PCF)
05.2013 - 02.2014
Restaurant Crew Member
Dunkin' Donuts
10.2007 - 07.2011
Certificate of Successful Completion - Nursing Assistant
Genesis Healthcare Nurse Assistant Training
High School Diploma -
Goffstown High School