Samantha Dumas
West Jordan,UT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Corprate Compliance Sr Auditor
Progrexion ASG
, UT
09.2020 - 04.2023
- Identified potential areas of risk and communicated findings to management in a timely manner.
- Provided advice and guidance to management regarding compliance.
QA Anaylyst
Progrexion Telemarketing
, UT
07.2018 - 09.2020
- I have been an Evaluator, Trainer, Auditor, Disputes, and helped with many other special projects.
QA Anaylyst
Progrexion Telemarketing
, UT
09.2014 - 09.2016
- I have been an Evaluator, Trainer, Auditor, Disputes, and helped with many other special projects.
Customer Service Cst
Lexington law firm
04.2014 - 09.2014
- Answered customer inquiries and resolved customer issues in a timely manner.
Customer Service Representative
Humana
- Answered customer inquiries and provided accurate information regarding products and services.
- Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
Education
High school diploma -
valley high school
06.2009
Skills
- Attention to Detail
- Organization
- Active Listening
- Coachable
- Problem Solving
- Adaptability
- Risk Management
- Risk Assessment
- Compliance Monitoring
- Fraud Identification
- Report Preparation
- Quality Assessment
- Audit Planning
- Data Collection
- Time management
References
Previous Manager: Troy Mitchell 801-913-8083
Previous Manager: Kimberly Pack 801-835-7140
Co-Worker: Chelsea Wennerstrom 385-414-9075
Co-Worker: Diane Hardy 801-427-5671
Personal Reference: Shaunda Hogan 801-865-0956
Certification
- NHA CBCS
Languages
English
Professional
Timeline
Corprate Compliance Sr Auditor
Progrexion ASG
09.2020 - 04.2023
QA Anaylyst
Progrexion Telemarketing
07.2018 - 09.2020
QA Anaylyst
Progrexion Telemarketing
09.2014 - 09.2016
Customer Service Cst
Lexington law firm
04.2014 - 09.2014
Customer Service Representative
Humana
High school diploma -
valley high school
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