Samantha Duran
Laredo,TX
Summary
Organized medical assistant with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Valley Day and Night Clinic
01.2024 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant/Translator
Sandhills Pediatrics
02.2023 - 11.2023
- Responsible for scheduling appointments
- Monitor physicians/providers schedules and patients to translate and have proper documentation for patient’s family
- Scan and file information into patient’s charts
- Ensure that information pertaining to medical care is accurately communicated to patients/families
- Ensure that patients questions and concerns are appropriately addresses and/or communicated to appropriate staff
MSR/Call Center
Laredo Federal Credit Union
05.2019 - 10.2020
- Assisting members and meeting their financial needs
- Answering transfer calls from call center to assist those in need of more information
- Processing and finalizing personal, shared secured and vehicle loans
- Send out our monthly reports for members who needed to refinance their shared secured loan
- Work as a team to make our credit union perform our yearly goal
Sales Representative
International Bank of Commerce
09.2017 - 03.2019
- Assist customers who would schedule appointments or walk in with their financial needs: which ranges from printing out a statement, answering their financial questions, opening accounts (checking, saving, CD, IRA, and Money Market Accounts)
- Scheduling phone calls with customer to have the opportunity to cross sale (insurance, mortgage, credit cards, investments and merchant services) or schedule an appointment
- Work on branch expectations: which would schedule meeting with customer to come in to correct what was invalid
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Master of Science - Nursing
Laredo College
Laredo, TX06-2026
Skills
- Fluent in English and Spanish
- Customer needs assessment
- Product and service knowledge
- Account management understanding
- Ability to work under pressure
- Self-motivation
- Able to build relationship
- Conflict resolution
- Medical terminology knowledge
- Reliable team player
- Customer service
- Patient scheduling
Timeline
Medical Assistant
Valley Day and Night Clinic
01.2024 - 10.2024
Medical Assistant/Translator
Sandhills Pediatrics
02.2023 - 11.2023
MSR/Call Center
Laredo Federal Credit Union
05.2019 - 10.2020
Sales Representative
International Bank of Commerce
09.2017 - 03.2019
Master of Science - Nursing
Laredo College
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