Samantha Durkin
Syracuse
Summary
Dynamic office manager with a proven track record at Johnstons Tax Service, excelling in organizational skills and customer service. Successfully streamlined office procedures, enhancing productivity and client satisfaction. Adept at data entry and fostering team collaboration, I bring a results-oriented approach to administrative support and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Johnstons Tax Service
2014 - Current
- Managed daily office operations ensuring efficiency and organization.
- Oversaw scheduling and coordination of client appointments, enhancing customer service experience.
- Developed and implemented office procedures to streamline workflow and improve productivity.
- Trained and supervised staff on administrative tasks, fostering a collaborative team environment.
Regional Record Coordinator
National Safety Council
2005 - 2027
- Coordinated safety training programs to enhance employee awareness and compliance.
- Developed and implemented safety policies, ensuring alignment with industry standards.
- Facilitated communication between departments to promote a culture of safety.
- Entered data, generated reports, and produced tracking documents.
- Oversaw scheduling and logistics for safety workshops and events.
Bartender
Strada Mia
2015 - 2017
- Crafted innovative cocktails based on seasonal ingredients and customer preferences.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on cocktail preparation techniques and customer service standards.
- Developed and implemented efficient workflow processes to enhance service speed.
Trainer/Server/Head Bartender
Texas De Brazil
2013 - 2015
- Delivered engaging training programs for staff to enhance service quality.
- Mentored new trainers in effective instructional techniques and customer engagement strategies.
- Implemented feedback mechanisms to assess training effectiveness and improve course content.
- Collaborated with management to align training goals with organizational objectives and culture.
- Evaluated trainee performance, providing constructive feedback to foster professional growth.
- Ensured compliance with industry standards in all training materials and practices.
Appeals Representative
National Government Services
2007 - 2012
- Analyzed and resolved complex appeals, ensuring compliance with regulatory standards.
- Collaborated with multidisciplinary teams to streamline appeal processes and improve case outcomes.
- Educated clients on appeal rights and procedures, enhancing understanding and engagement in the process.
- Maintained detailed records of case statuses, facilitating efficient tracking and reporting of appeals.
Education
Bachelor of Science - Early Childhood Education
SUNY, Cortland
Cortland, NY01-2004
Associate of Science - Criminal Justice
Herkimer County Community College
Herkimer, NY01-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Data entry
- Customer relations
- Scheduling and calendar management
- Administrative support
- Document management
Timeline
Office Manager
Johnstons Tax Service
2014 - Current
Regional Record Coordinator
National Safety Council
2005 - 2027
Bartender
Strada Mia
2015 - 2017
Trainer/Server/Head Bartender
Texas De Brazil
2013 - 2015
Appeals Representative
National Government Services
2007 - 2012
Bachelor of Science - Early Childhood Education
SUNY, Cortland
Associate of Science - Criminal Justice
Herkimer County Community College