Samantha DuRoss
Ft Worth,TX
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Demonstrating a high degree of personal integrity and honesty in working with customer and balancing business policies with exceptional service.
Overview
6
6
years of professional experience
Work History
Coordinator
Floyds 99 Barbershop
03.2021 - 05.2022
- Responsible for opening and closing duties and shift flexibility
- Face and voice of the business with direct interaction with the customer
- Responsible for the customer experience at arrival and departure ensuring a respectful, positive and friendly environment is perceived
- Responsible for managing the expectations of various stylists regarding the scheduling of appointments and overall
work place environment - Ability to multi-task answering phones, greeting walk in and scheduled customers, cleaning work stations, ensuring
- Use of independent judgment balancing the business need versus the preferences of stylists in booking
appointments - Problem solving for conflicts due to delays or high-volume unscheduled customers
- Take ownership for managing the success of each day through accomplishing whatever is needed in the given moment
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Accurate payment transaction processing
Title Specialist
Exeter Finance
10.2019 - 03.2020
- Ordered and tracked receipt of collateral files or other documents needed from assigned Custodian.
- Processed release of lien on paid in full accounts, routing titles or other security interest instruments to the appropriate parties in a timely manner.
- Processed release of lien on settled insurance loss accounts, routing titles and other security interest instruments to insurance companies in a timely manner.
- Processed Paid in Full letters within state and regulatory guidelines
- Followed up on all payoffs requiring release information to ensure a quick return of titles and lien releases
- Ensured compliance with Exeter’s policies & procedures, safety, state and federal laws, regulations and standards.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Organized and prepared tax and title documents to transfer ownership of property.
Cash Management Specialist
Pacific Union
12.2015 - 08.2016
- Posted CoreLogic and Proctor scans for escrow.
- Identified funds related to service release loans. (Tran posting Proctor 1-63,1-69 CoreLogic 1-64)
- Completed MSP Cash Balancing reconciliation daily, identified and researched any variances, and worked with Blacknight if needed to resolve cash breaks
- Responsible for service release checks.
- Worked with Investor Reporting when receiving funds on loans that had a corporate receivable
- Directly worked with internal and external clients to research and resolve any cash inquiries.
- Wrote/reviewed procedures for several cash processes. Completed internal and external wires.
- Conducted account research and analysis among multiple resources.
- Ensured that all deposits are timely posted, balanced and reconciled
- Ensured that all deposits are timely posted, balanced and reconciled.
- Identified, researched and resolved any short payments and exceptions.
- Received incoming cash receipts (ACH, Wire, Lockbox and Checks) and posted the funds per customer's instruction.
Education
Bachelor of Arts - Social Science
University of North Texas
Denton05.2024
Skills
- Prioritization
- Account Management
- Policy and Procedure Adherence
- Coordination
- Professional Telephone Demeanor
- Conflict Resolution
- Customer Service
- Data Evaluation
- Critical Thinking
- 10-Key
- Problem-Solving Ability
- Managing Multiple Tasks
Timeline
Coordinator
Floyds 99 Barbershop
03.2021 - 05.2022
Title Specialist
Exeter Finance
10.2019 - 03.2020
Cash Management Specialist
Pacific Union
12.2015 - 08.2016
Bachelor of Arts - Social Science
University of North Texas
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