SAMANTHA K. EDWARDS
College Park,MD
Summary
I am a dependable, well-organized applicant that excels at handling several responsibilities while maintaining a cheerful outlook. Willingness to accept more duties to achieve the objectives of the firm. I am a driven team member and committed employee looking for a position in your company where I can use my skills and further develop my abilities in preparation for my future professional goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Busser
Whalehead Brewery
Corolla, NC
06.2024 - Current
- Conducted regular checks on customer satisfaction levels during meal service.
- Ensured that each table was properly set before seating guests.
- Replenished napkins, condiments, silverware and glassware as needed.
- Delivered food orders to tables in a timely manner according to company standards.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of restaurant dining area throughout shift.
Cashier
Food Lion
Corolla, NC
05.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Busser
Mike Dianna's Grill Room
Corolla, NC
05.2024 - 06.2024
- Provided quick and efficient clearing of tables between courses.
- Maintained a friendly attitude towards customers at all times.
- Took initiative to help others whenever necessary.
- Ensured that each table was properly set before seating guests.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Bussed and reset tables in an orderly fashion.
Temporary Final Accounts Officer
National Land Agency
02.2023 - 05.2024
- Entries and Prepare Journal Vouchers, Prepare monthly accruals, fixed assets and depreciation schedules, Cashbook, Filing and Data Entry, Assist with secretarial assignments, Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments, Reconciled account information and reported figures in general ledger by comparing to bank account statement each month, Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
Pool Manager
American Pool Enterprises Inc.
Columbia, MD
05.2023 - 09.2023
- Introduced regular weekly meetings to promote efficient team communication.
- Efficiently resolved customer complaints while maintaining professionalism.
- Coordinated with local health departments to ensure compliance with state regulations.
- Monitored swimmers' activities to prevent accidents or injuries from occurring.
- Inspected swimming areas regularly for water quality, equipment conditions and safety hazards.
Intern
National Land Agency
11.2022 - 02.2023
- Analyzed problems and worked with teams to develop solutions, Completed research, compiled data, updated spreadsheets, and produced timely reports, Sorted and organized files.
Pool Manager
Continental Pools Llc
07.2021 - 09.2022
- Assigned work to staff, set schedules, and motivated strong performance in key areas, Oversaw and managed lifeguard staff by monitoring attendance and performance, Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public, Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment, Adjusted pool chemical balance to maintain general water cleanliness.
Customer Service Representative
Ibex Global Solutions
01.2022 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, Responded to customer requests for products, services, and company information, Updated account information to maintain customer records, Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Datamint Group of Companies
10.2020 - 01.2022
- Handle multiple calls daily, with duties including signing new customers up, retrieving customer data, presenting relevant product information, setting up dispatches, taking orders and canceling services, Memorized company's entire script of services including equipment, prices and special discounts, Remained courteous and calm at all times, even during moments with high-rated customers.
Education
Business Administration
Bridgeport High School
01.2019
Some College (No Degree) - Finance, Production And Operations Management
University of Technology, Jamaica
Skills
- Microsoft Office
- Active listening
- Accepting constructive criticism
- Good Interpersonal skills
- Good communication
- Good at Multitasking
- Managerial skills
- Organizational skills
- Strong typing skills (50 - 60 words per minute)
- Quick learner
- Accounting software - Sage 300
- Table Bussing
- Food Running
- Time Management
- Customer service excellence
- Effective problem solving
- Team Collaboration
Certification
8 Caribbean Secondary Education Certificate Subjects
- English A
- Mathematics
- Human and Social Biology
- Social Studies
- Physical Education
- Principle of Business
- Principle of Accounts
- Electronic Document Preparation and Management
Timeline
Busser
Whalehead Brewery
06.2024 - Current
Cashier
Food Lion
05.2024 - Current
Busser
Mike Dianna's Grill Room
05.2024 - 06.2024
Pool Manager
American Pool Enterprises Inc.
05.2023 - 09.2023
Temporary Final Accounts Officer
National Land Agency
02.2023 - 05.2024
Intern
National Land Agency
11.2022 - 02.2023
Customer Service Representative
Ibex Global Solutions
01.2022 - 04.2022
Pool Manager
Continental Pools Llc
07.2021 - 09.2022
Customer Service Representative
Datamint Group of Companies
10.2020 - 01.2022
Business Administration
Bridgeport High School
Some College (No Degree) - Finance, Production And Operations Management
University of Technology, Jamaica
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