Samantha Eigner
Elmont,NY
Summary
Accomplished Verizon Wireless Retail Manager with 15 years of experience leading multi-faceted retail operations and delivering sustained business results. Expertise in sales leadership, talent development, customer experience, and performance optimization across key retail metrics. Known for developing future leaders, driving consistent revenue growth, and executing corporate initiatives with precision. Trusted partner to regional leadership with a reputation for operational discipline, strong coaching capability, and continuous improvement.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Verizon
Garden City, NY
10.2022 - 12.2025
- Managed inventory levels using advanced tracking systems, reducing discrepancies and optimizing stock availability.
- Facilitated performance reviews, providing constructive feedback to team members and promoting professional growth.
- Initiated process improvement projects that reduced operational costs while maintaining service quality standards.
- Coordinated marketing campaigns focused on new product launches, enhancing visibility and customer engagement efforts.
Assistant Manager
Verizon
San Diego, CA
01.2017 - 09.2022
- Trained and mentored team members to enhance customer service skills and performance.
- Implemented inventory management strategies to optimize stock levels and reduce loss.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed training programs to improve staff knowledge of product offerings and services.
Sales Representative
Verizon
Astoria, NY
01.2011 - 12.2016
- Led cross-functional teams to enhance customer service strategies, improving overall client satisfaction.
- Developed and implemented training programs for new staff, increasing onboarding efficiency and knowledge retention.
- Analyzed sales data to identify trends, informing strategic decisions that boosted product performance.
- Streamlined communication processes between departments, resulting in improved project collaboration and execution speed.
Education
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College
Oakland Gardens, NYSkills
- Team Coaching & Talent Development
- Customer Experience Management (CX)
- Wireless Product & Solution Expertise
- Performance Metrics & KPI Management
- Change Management & Adaptability
- Operational Excellence
- Sales Leadership & Revenue Growth
- Conflict Resolution & Problem Solving
Accomplishments
- Supervised team of 10 staff members.
- 7 years managing teams in high-volume, high-accountability environments
- Worked with district leadership to roll out new promotions, ensuring alignment with corporate objectives and local execution.
- Mentored new hires to achieve full productivity
Timeline
Assistant Manager
Verizon
10.2022 - 12.2025
Assistant Manager
Verizon
01.2017 - 09.2022
Sales Representative
Verizon
01.2011 - 12.2016
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College