Nicholas Lugenbeal

I joined Allstate in March 2024 and have successfully met or exceeded all key performance indicators and sales goals. In my role in sales, I have identified opportunities for upselling additional products or services based on customer needs, leading to the growth of my sales. Also, I assisted clients in selecting appropriate coverage options for their needs, while processing applications and paperwork related to policy issuance or renewal. I have been able to advise clients on coverage amounts needed based on individual circumstances, leading to a growth in positive customer satisfaction results.

I started with a seasonal position for the 2023 season and quickly grew proficient in my role, leading to an offer to stay on with Bass Pro Shops in the receiving department. During this time, I have assisted in loading and unloading merchandise from trailers or containers onto pallets or shelves. Also, I ensured that all products were stored properly and safely in designated locations within the warehouse facility, and I developed strategies to improve operational efficiencies related to shipping and receiving activities.

I completed in-depth training on laws and regulations and grasped new materials, processes, and programs quickly to maximize performance while I continue to work alongside senior team members to learn related job tasks and roles. I was able to analyze customer needs and provide the best options, upselling products and services while engaging customers and providing a high level of service.

Successfully De-escalated problematic customer concerns, maintaining calm, friendly demeanor. While also delivering service and support to each customer, paving way for future business opportunities. During this time, I was able to sharpen my skills in asking probing questions to determine service needs and accurately input information into electronic systems. Ensured customers about billing procedures, processed payments and provided payment option setup assistance.

Grew customer base by identifying needs, surveying sites and determining estimates to deliver relevant product solutions. Achieved client budgets and schedules while meeting or exceeding personal and work goals, accuracy and volume benchmarks on consistent basis. I Increased investment revenue by skillfully and closing customer sales by driving product benefits around client needs. As I continued to grow in this position, I built and maintained effective working relationships with peers and upper management while feeling encouraged to grow and work effectively to the team goal ensuring client satisfaction.