Samantha Evans
Milwaukee,WI
Summary
Compassionate and dedicated professional with experience at Advanced Care, skilled in elderly care and time management. Proven ability to enhance patient well-being through effective problem-solving and adherence to safety protocols. Recognized for exceptional customer service and collaboration in diverse roles, ensuring satisfaction and loyalty across various environments.
Professional driver with proven track record in safely transporting passengers. Strong focus on punctuality, route planning, and ensuring passenger comfort. Known for effective teamwork, adaptability, and communication skills. Reliable and adept at responding to changing schedules and traffic conditions.
Experienced with customer retention strategies that drive loyalty and reduce churn. Utilizes effective communication and problem-solving skills to address client concerns proactively. Track record of building strong client relationships and fostering positive customer experience.
Overview
16
16
years of professional experience
Work History
Caregiver
Advanced Care
Milwaukee, WI
01.2025 - Current
- Provided compassionate assistance with daily living activities to enhance patient comfort and well-being.
- Monitored vital signs and reported changes to healthcare professionals for timely intervention.
- Administered medications according to prescribed schedules, ensuring compliance with safety protocols.
- Maintained accurate documentation of patient care activities and preferences for continuity of care.
Bus Driver
Dairyland
Lannon, WI
10.2024 - Current
- Operated buses safely while adhering to traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and maintenance compliance.
- Provided exceptional customer service by assisting passengers and addressing inquiries.
- Managed schedules effectively to ensure timely departures and arrivals at designated stops.
Retention Specialist
Spectrum
Milwaukee, WI
10.2021 - 03.2024
- Implemented customer retention strategies to enhance loyalty and reduce churn.
- Analyzed customer feedback data to identify trends and improve service offerings.
- Collaborated with cross-functional teams to develop targeted retention campaigns.
- Assisted in training new team members on retention best practices and tools.
Assistant Store Manager
Family Dollar
Lakeland, FL
05.2015 - 03.2020
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management, including stock replenishment and organization of merchandise displays.
- Trained new staff on company policies, procedures, and customer service best practices.
- Monitored cash handling processes to maintain accuracy during transactions and minimize discrepancies.
Pass Sales
Universal Studios
Orlando, FL
08.2010 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED - General Studies
YWCA
Milwaukee, WI09.2007
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Timeline
Caregiver
Advanced Care
01.2025 - Current
Bus Driver
Dairyland
10.2024 - Current
Retention Specialist
Spectrum
10.2021 - 03.2024
Assistant Store Manager
Family Dollar
05.2015 - 03.2020
Pass Sales
Universal Studios
08.2010 - 03.2020
GED - General Studies
YWCA