Samantha Everhart
Tempe,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician/ DBT Coach
Copa Health
Mesa, Arizona
07.2025 - Current
- Facilitated clients' engagement in daily living activities and personal care routines to enhance independence.
- Monitored client behavior and reported significant changes to the care team.
- Assisted in implementing individualized treatment plans for clients with mental health needs.
- Facilitated group therapy sessions to promote social interaction and communication skills.
- Documented client progress and behaviors accurately in electronic health records.
- Collaborated with multidisciplinary teams to enhance treatment effectiveness and continuity of care.
- Assessed patient behavior, reactions and responses to treatment plans.
- Developed and nurtured professional relationships with clients, staff, and public to create a supportive treatment environment.
- Coordinated daily activities, including arts and crafts, games, and music therapy, to foster healthy coping skills and social interaction.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
Teacher
The Learning Experience
Gilbert, AZ
10.2022 - Current
- Built and strengthened positive relationships with students, parents and teaching staff.
- Enforced behavior rules and procedures to maintain order and promote a positive classroom atmosphere.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Fostered environment conducive to student learning through effective behavior management skills.
- Developed lessons, activities and materials to cover required course material.
- Maintained safe, clean and organized classroom environment.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Discussed student progress and improvement areas with parents and guardians to strengthen home-school collaboration.
Dispatcher/ Call Center Agent
Community Bridges Inc.
Mesa, AZ
03.2022 - 08.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged actively with callers to confirm or clarify information and effectively diffuse anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Monitored dispatch board and adjusted call priorities based on caller needs to improve response times.
- Identified locations and needs of callers to accurately send assistance.
- Conducted training sessions for employees on triaging and dispatching procedures, enhancing overall call handling skills.
Behavioral Health Technician
Community Bridges
Casa Grande, AZ
08.2021 - 03.2022
- Documented behavioral incidents to maintain accurate client records and support effective treatment planning.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Documented patient behavior, interventions completed and patient response to interventions.
- Conducted searches of clients upon facility return to ensure safety and compliance with policies.
- Supported healthcare team during patient examinations and treatments to ensure thorough care.
- Planned and implemented safe interventions consistent with treatment goals.
- Delivered personable communication to enhance patient experience and foster trust in care.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Interviewed new patients to complete admission forms and assess mental health status.
Behavioral Health Technician
The Mentor Network
Casa Grande, AZ
05.2019 - 11.2019
- Managed consistent case load, overseeing clients' needs and tracking progress toward established goals.
- Developed long and short-term therapeutic goals, facilitating patient progress and enhancing treatment outcomes.
- Collaborated with clinical staff to implement and support effective therapeutic and behavioral plans.
- Performed assessments to determine individual limitations and strengths.
- Improved patient outlook and daily living through compassionate care.
- Connected individuals with relevant community resources and coordinated referrals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Transitional Age Youth Specialist
MIKID
Casa Grande, AZ
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials and educators.
- Coordinated referrals to community resource programs to provide additional and specialized support for youth.
- Developed and implemented skill-building activities to build students' abilities.
- Advocated for at-risk youth to improve daily environments and long-term prospects.
- Verified program performance against goals by assessing regular reports, identified areas in need of improvement and handled service delivery, internal operations and program outreach.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
Direct Care Provider
unknown
Casa Grande, AZ
- Assisted with client personal care needs to foster independence and well-being.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in learning and developing new skills.
Education
GED -
Casa Grande Union High School
Casa Grande, AZ2011
Skills
- Behavioral and cognitive skills
- Mediation and advocacy
- Call center operations
- Issue resolution
- Interpersonal communication
- Training and development
- Call documentation
- Client communication
- Inbound call management
- Log maintenance
- Clinical documentation
Timeline
Behavioral Health Technician/ DBT Coach
Copa Health
07.2025 - Current
Teacher
The Learning Experience
10.2022 - Current
Dispatcher/ Call Center Agent
Community Bridges Inc.
03.2022 - 08.2022
Behavioral Health Technician
Community Bridges
08.2021 - 03.2022
Behavioral Health Technician
The Mentor Network
05.2019 - 11.2019
Transitional Age Youth Specialist
MIKID
Direct Care Provider
unknown
GED -
Casa Grande Union High School