Samantha Fairburn
Hospitality Specialist
Lafayette,LA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Associate Manager
La Madeleine
Lafayette, LA
10.2024 - 12.2024
- Managed daily workflow of team members to meet organizational goals.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Associate
Walgreens
Youngsville, USA
11.2023 - 04.2024
- Addressed customer inquiries regarding company products and services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Assistant Manager
Aztecas Mexican Cuisine
Lafayette, La
01.2020 - 07.2022
- Oversaw recruitment processes and conducted performance reviews.
- Implemented strategies for better workforce health and tackled workplace concerns.
- Guaranteed customer contentment through consistent engagement.
- Developed a system for tracking inventory and ordering supplies as needed.
Catering Coordinator
McAllisters
Lafayette, La
02.2018 - 08.2018
- Coordinated logistics for more than 200 catering events, negotiating with vendors.
- Developed soothing and hospitable spaces tailored to each client.
- Maintained an inventory of all catering equipment and supplies.
- Reviewed financial reports regularly in order to monitor spending trends and ensure budgetary goals were met.
Education
Diploma -
Ovey Comeaux High School
Lafayette, La01.2016
Skills
- Public speaking
- Business administration
- Operations management
- Client relationship management
- Data entry
- Documentation and reporting
Timeline
Associate Manager
La Madeleine
10.2024 - 12.2024
Customer Service Associate
Walgreens
11.2023 - 04.2024
Assistant Manager
Aztecas Mexican Cuisine
01.2020 - 07.2022
Catering Coordinator
McAllisters
02.2018 - 08.2018
Diploma -
Ovey Comeaux High School
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