Angela Shellhart
Bartlett,TN
Summary
Dynamic Associate Manager at Cato Fashions with a proven track record in staff management and customer service excellence. Skilled in strategic planning and operations management, I successfully mentored teams to enhance performance and fostered a welcoming environment, driving significant improvements in customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Associate Manager
Cato Fashions
Memphis, TN
05.2025 - Current
- Assisted in managing store operations by opening and closing locations. Supported team members in maintaining store standards during operational hours. Contributed to customer service efforts by ensuring a welcoming environment during store hours.
- Assisted customers in resolving inquiries and issues.
- Resolved customer issues by providing timely and effective support.
- Executed unloading of freight to ensure timely inventory replenishment.
- Deposited funds into bank to ensure secure financial management.
- Mentored and guided employees to enhance skill sets and performance.
Manager/Dispatcher
B&C Towing
Memphis, TN
08.2021 - 02.2025
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Monitored and optimized route assignments for efficiency and cost-effectiveness.
- Communicated with drivers to address issues and provide real-time support.
- Utilized dispatch software to track fleet performance and logistics metrics.
- Developed protocols for improved communication among team members.
- Assisted in training new dispatchers on operational procedures and software use.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Collaborated with management to identify areas for operational enhancements and staff development.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Oversaw inventory management processes to ensure availability of critical parts and supplies for field technicians at all times.
- Promoted a positive work environment that fostered teamwork, collaboration, and open communication among staff members.
- Streamlined communication processes by implementing a centralized dispatch system for enhanced efficiency and response times.
- Established strong relationships with field technicians, fostering a collaborative environment that resulted in improved service delivery.
- Demonstrated flexibility during peak periods or emergencies by adjusting schedules as needed to accommodate increased workload.
- Reduced operational costs through efficient route planning, optimizing travel time and fuel consumption.
- Ensured compliance with safety regulations by conducting regular audits of dispatcher activities and providing feedback on areas for improvement.
- Developed strong relationships with vendors and suppliers to secure favorable terms for equipment maintenance contracts.
- Conducted regular meetings with dispatch staff to review performance goals, address challenges, and share best practices for success in the role.
- Handled escalated customer issues with professionalism, resolving concerns quickly to maintain client satisfaction levels.
- Improved customer satisfaction by providing timely and accurate information to service technicians and clients.
- Managed scheduling of service calls, prioritizing urgent requests and maintaining optimal utilization of resources.
- Coordinated with multiple departments for smooth operations, ensuring all dispatches were handled promptly and effectively.
- Collaborated with human resources to recruit top talent in the industry, resulting in an exceptional team of dispatchers.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
Education
Associate of Science - Elementary Education
Dyersburg State Community College
Covington, Tn12.2004
Skills
- Staff management
- Strategic planning
- Negotiation
- Operations management
- Customer rapport
- Staff training and development
- Project management
- Store management
- Public speaking
- Marketing management
- Sales coaching
- Floor supervision
- Departmental management
- Customer service
- Decision-making
- Recruiting and interviewing
- Team leadership
- Goal setting
- Task delegation
- Customer relations
- Money handling
- Staff development
- Staff supervision
- Team motivation
- Workload management
- Orientation and training
- Retail operations
- Sales growth
- Problem-solving
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Team building
- Coaching and mentoring
- Recruitment and hiring
Timeline
Associate Manager
Cato Fashions
05.2025 - Current
Manager/Dispatcher
B&C Towing
08.2021 - 02.2025
Associate of Science - Elementary Education
Dyersburg State Community College