Lamont Silva
Myrtle Beach,SC
Summary
Results-driven Associate Manager with expertise in operations management and team building. Proven ability to enhance customer satisfaction through effective communication and problem-solving strategies.
Overview
13
13
years of professional experience
Work History
Associate Manager
Ralph Lauren
Myrtle Beach, South Carolina
06.2020 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Implemented customer service standards across all departments in the organization.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Trained and mentored new associates on company policies and sales techniques.
- Facilitated communication between departments to streamline workflow and enhance service quality.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Coordinated promotional events to enhance brand visibility and engage customers effectively.
- Managed daily workflow of team members to meet organizational goals.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Analyzed sales data to identify trends and inform inventory management strategies.
- Ensured compliance with company regulations, laws, and safety standards.
- Conducted regular performance reviews with direct reports.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Identified opportunities for process improvements and increased efficiency.
- Tracked project milestones and communicated updates to stakeholders.
- Collaborated with senior management to develop annual operational plans.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Resolved conflicts between employees or customers in a professional manner.
- Analyzed financial data to identify trends and areas for improvement.
- Provided guidance on complex projects ensuring deadlines were met.
- Maintained accurate records of employee attendance and payroll information.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Military Police Officer
US Army
Myrtle Beach, South Carolina
01.2020 - 01.2026
- Enforced military laws and regulations to maintain order and discipline.
- Conducted patrols to ensure safety and security of personnel and property.
- Coordinated traffic control and assisted in military operations to ensure safe movement of personnel and resources.
- Investigated incidents and prepared detailed reports for legal proceedings.
- Collaborated with local law enforcement on community safety initiatives.
- Trained new personnel on security protocols and emergency response procedures.
- Responded to emergencies, coordinating with medical units for rapid assistance.
- Implemented crime prevention strategies to enhance base security measures.
- Maintained weapons qualifications through regular firearms training exercises.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Responded to emergency situations such as natural disasters or civil disturbances.
- Completed regular patrols of assigned areas within operations areas.
- Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
- Interacted with members of the public in a professional manner while representing the US Army.
- Conducted random checks of personnel identification cards for security purposes.
- Supervised military police activities including patrol operations, traffic control points, and special events.
- Coordinated with local law enforcement agencies during joint operations.
- Composed reports on daily activities and incidents, which encompassed theft, and damage to property, presence of unauthorized individuals and other unexpected situations.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Diffused hostile situations with effective negotiation techniques.
- Provided crowd control during large public events or demonstrations.
- Developed plans for responding to terrorist incidents or other high-risk scenarios.
- Performed inspections of work areas to ensure safety standards are met and maintained.
- Traveled to foreign territories to set up and defend military camps.
- Investigated criminal activities related to the US military, compiling evidence and documenting findings for further action.
- Prepared detailed reports on investigations and other police activities.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Mitigated risk with immediate emergency response security.
- Investigated complaints from military personnel regarding alleged violations of UCMJ or other regulations.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
- Assisted in preparing court documents related to arrests made by the unit.
- Transported dignitaries, government officials and criminals between stipulated locations.
- Coordinated police unit deployments using radio communications.
- Managed detainee operations, including processing, supervision, and transport of detainees.
- Managed traffic control on base, including the enforcement of speed limits and vehicle regulations.
- Administered first aid and emergency medical treatment to injured persons until medical personnel arrived.
- Developed and implemented security plans for the protection of critical assets and infrastructure.
- Conducted risk assessments and security surveys to identify vulnerabilities and recommend improvements.
- Acted as a liaison between the military community and local civilian authorities to foster cooperative relationships.
- Coordinated with legal, medical, and mental health professionals to address the needs of victims and suspects.
- Responded to emergency calls for service, providing immediate assistance and coordinating with other emergency response teams as necessary.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Saved time through effective emergency issue resolution.
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Attained staff feedback to deliver information to superiors for corrective action.
- Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
- Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
- Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
Training Manager
Dollar General Store
Holden Beach, NC
01.2019 - 01.2020
- Developed training programs for new employees at retail locations.
- Facilitated workshops on customer service and sales techniques.
- Coordinated onboarding processes to integrate new team members effectively.
- Assessed training needs through employee feedback and performance reviews.
- Implemented safety protocols and compliance training for all staff.
- Mentored team leaders to enhance their coaching skills and effectiveness.
- Evaluated training materials for relevance and effectiveness in store operations.
- Collaborated with management to align training initiatives with corporate goals.
- Organized and coordinated training sessions for new employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Mentored team members to succeed and advance within department and company.
- Engaged in roleplaying activities to simulate real-life situations for training purposes. with teams to build confidence in handling situations.
- Monitored progress of trainees through feedback from managers and supervisors.
- Identified areas of improvement in existing training methods and procedures.
- Implemented training improvements to achieve desired results.
- Produced reports and maintained training documents to support training activities.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Analyzed training needs to develop new programs or modify and improve existing.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Conducted assessments to determine skill gaps of existing personnel.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Developed training materials, including manuals, guides and handouts.
- Designed training schedules for new and existing employees.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Managed budgeting process for training programs within the organization.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Evaluated instructor performance during classes and provided feedback as needed.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Benchmarked learning and development strategies using industry best practices.
- Explored new technologies to address or identify gaps and provide standardization and optimization.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Researched emerging trends in corporate learning solutions and technologies.
- Advised management on best practices related to employee education initiatives.
- Developed testing and evaluation procedures to drive effective outcomes.
- Collaborated with subject matter experts to develop relevant content.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Oversaw training courses and promotional paths for professionals and leaders.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Led training classes and recorded instruction for later use.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Determined course objectives and found or wrote course materials to cover topics.
General Manager
Vitamin Shoppe
Austell, Georgia
01.2014 - 01.2017
- Oversaw daily operations to ensure efficient product availability and quality.
- Managed staff recruitment, training, and performance evaluations for team development.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated marketing initiatives to enhance brand awareness and customer engagement.
- Developed strategic plans for store layout and merchandising to improve customer experience.
- Monitored financial performance, analyzing sales trends and expense management practices.
- Fostered a positive work environment through effective communication and team-building activities.
- Ensured compliance with health and safety regulations within the retail environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored monthly sales figures to assess business performance. to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
Bachelor of Arts - Interdisciplinary Studies
Coastal Carolina University
Conway, SC05-2020
Skills
- Visual merchandising
- Inventory management
- Sales analysis
- Customer service
- Loss prevention
- Operational efficiency
- Team building
- Staff training
- Performance evaluation
- Budget management
- Effective communication
- Conflict resolution
- Problem solving
- Strategic planning
- Compliance adherence
- Human resources management
- Operations management
- Staff development
- Staff management
- Floor supervision
- Customer rapport
- Store management
- Results analysis
- Business development
- Process improvement
- Documentation reporting
- Strategic thinking
- Marketing
- Multitasking and organization
- Sales monitoring
- Vendor relationship management
- Employee performance evaluation
- CRM management
- Closing oversight
- Motivation techniques
- Scheduling and planning
- Staff supervision
- Coaching and mentoring
- Team collaboration
- Communication skills
- Team motivation
- Operations management
Timeline
Associate Manager
Ralph Lauren
06.2020 - Current
Military Police Officer
US Army
01.2020 - 01.2026
Training Manager
Dollar General Store
01.2019 - 01.2020
General Manager
Vitamin Shoppe
01.2014 - 01.2017
Bachelor of Arts - Interdisciplinary Studies
Coastal Carolina University