Gloria Hernandez
Dallas
Summary
Results driven retail leader with over 7 years of management experience in top-door/ market leader stores. Proven track record of success in every retail Operational function (DOR) from inventory management to team development. Recognized as a top store across multiple locations, consistently meeting sales targets. Strong in strategic planning, visual merchandising, and promoting a costumer-centric environment.
Overview
9
9
years of professional experience
Work History
Associate Manager
Express
Dallas, TX
11.2025 - Current
- Supports the store manager by overseeing daily operations, team development, and performance while also leading the Visual Merchandising DOR.
- Developed staff, increasing team competency and performance to achieve given goals and objectives.
- Analyze product trends to inform strategic decision-making and drive sales growth.
Store Manager
GUESS Factory
Mesquite, Tx
10.2024 - 11.2025
- Responsible for leading and mentoring the team to achieve strategic objectives, ensuring alignment with company goals through effective coaching and performance management. Accountable for overseeing HR and Operations, creating efficient schedules, and maintaining accountability through the team and their responsibilities.
- In charge of managing stock levels to prevent product loss.
- Overseeing the training and development of both associates and managers, playing a main role in developing 7 future leaders and successfully promoting 5 assistant managers and 1 keyholder. Additionally responsible for supporting regional stores and new store openings.
Assistant Operator
Nothing Bundt Cakes
Dallas, Tx
01.2024 - 10.2024
- Responsible for assisting the Lead Operator in managing both front-of-house and back-of-house operations. Ensuring productivity while staying within budget constraints. Conducted marketing for the bakery in its designated zones. Also maintained optimal back-of-house productivity by pushing staff to meet quality standards all within a timely manner. I also made sure to create a positive atmosphere that would drive sales in the front-of-house.
- -Manager Food Handler Certified
Visual Co Manager
GUESS Factory
Mesquite, Tx
10.2018 - 01.2024
- In charge of collaborating with the store manager to achieve store objectives by leading and coaching the team toward efficient goal attainment.
- Ensured excellent visual standards by staying in line with company guidelines. Additionally, responsible for monthly window updates, store merchandizing, All by keeping in line with our customer centric selling culture and service.
- Played a key role in training and developing 5 future leaders and successfully promoting 4 assistant managers. Supporting regional stores and new store openings.
Cashier, Front Desk
Polo Cleaners
Dallas, Tx
09.2017 - 06.2018
- -Responsible for creating a welcoming environment to all the existing and new customers to the dry cleaners.
- -would help out customers to check in/out their clothes within the time frame allotted.
- -Maintained all the customers’ clothes by organizing them into special racks made specifically to keep them in order.
Cashier, Food Prep
La Hawaiana
Dallas, Tx
11.2016 - 03.2017
- Ice Cream Shop, responsible for taking orders, serving food items, and handling money.
Education
Associate in Science -
Eastfield College
Mesquite, Tx05.2025
High School Diploma -
Skyline High School
Dallas, Tx06.2017
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El Centro College
Dallas, Tx01.2017
Skills
- Visual Merchandising
- HR and Operations
- Training and Development
- Creating Schedules
- Customer Service
- Strategic planning
- Good Communicator
- Self-motivated
- Decision-making
- EverFi Financial Literacy Certified, AutoCAD Certified, Microsoft Office
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Associate Manager
Express
11.2025 - Current
Store Manager
GUESS Factory
10.2024 - 11.2025
Assistant Operator
Nothing Bundt Cakes
01.2024 - 10.2024
Visual Co Manager
GUESS Factory
10.2018 - 01.2024
Cashier, Front Desk
Polo Cleaners
09.2017 - 06.2018
Cashier, Food Prep
La Hawaiana
11.2016 - 03.2017
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El Centro College
Associate in Science -
Eastfield College
High School Diploma -
Skyline High School