Samantha Fazende
Moses Lake,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Head Housekeeping Supervisor
Molitor Management Inc. /Holiday Inn Express
03.2012 - 06.2024
- Mentored new hires in proper housekeeping techniques, leading to faster integration into the team and improved performance levels.
- Ensured compliance with brand standards by regularly updating guidelines and reinforcing adherence amongst staff members.
- Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.
- Established open communication channels with all team members, promoting a positive work environment.
- Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
Education
GED - General Education Degree
Big Bend Community College
Moses Lake, WA06.2007
Skills
- Workload prioritization
- Guest Relations
- Quality Assurance
- Multitasking
- Self Motivation
- Adaptability
Timeline
Head Housekeeping Supervisor
Molitor Management Inc. /Holiday Inn Express
03.2012 - 06.2024
GED - General Education Degree
Big Bend Community College