Samantha Feldman

-Manage day to day operations, including opening/closing procedures and supervising staff

-lead and motivate a team of 2-30 employees ensuring strong customer service and smooth workflow

-Maintain merchandising and store visual standards in alignment with brand guidelines

-Handle training, coaching, and performance feedback to develop high-performing team members

-Monitor sales KPI's and implement strategies to boost revenue and customer engagement

-Oversee inventory, restocking, and loss prevention practices

-resolve customer concerns and escalations with professionalism and efficiency

-Perform cash reconciliation, deposits, and accurate register management

• Led daily operations, ensuring efficient workflow and adherence to company policies.
• Trained and mentored team members, fostering a collaborative work environment.
• Implemented process improvements that enhanced customer service delivery standards.
• Analyzed sales data to optimize inventory management and product placement strategies.
• Conducted performance evaluations, providing constructive feedback to drive employee development.
• Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
• Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.