Samantha Fenton
Warren,Ohio
Summary
Customer Service Representative with 10+ years of experience excelling in task prioritization, public speaking, and schedule coordination. Demonstrates a strong ability to troubleshoot and resolve guest issues while fostering positive relationships. Committed to enhancing customer satisfaction through effective communication and innovative solutions.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Akron Children's Hospital
05.2024 - Current
- Greet and assist patients, ensuring efficient appointment scheduling and smooth patient flow
- Collaborate with medical staff to enhance patient experience and satisfaction
- Managed patient appointments, reducing wait times and improving overall clinic efficiency
- Streamlined patient check-in processes, contributing to higher patient satisfaction ratings
- Maintain accurate patient records, process insurance claims, and handle billing inquiries
- Implement efficient filing systems to improve data accessibility
- Provide compassionate support to patients and families, addressing concerns and facilitating communication with healthcare providers
- Propose and implement process improvements to streamline patient registration and reduce wait times
- Adapt quickly to new healthcare technologies
- Resolve patient complaints promptly, contributing to increased patient satisfaction
- Consistently meet or exceed performance metrics for call handling and data entry
- Coordinate with medical staff to optimize patient flow, enhancing overall clinic efficiency and reducing wait times for improved patient satisfaction
- Implement streamlined check-in processes and propose tech-driven solutions, contributing to higher patient satisfaction ratings and operational efficiency
Patient Care Aide
Mercy Health
01.2021 - Current
- Support patient dignity and wellness through ADLs, enhancing overall patient satisfaction
- Assist nursing staff with vital signs and documentation, ensuring accurate patient records
- Maintain a clean, safe environment with consistent sterilization, reducing infection rates
- Personalize care based on age and cultural needs, improving patient comfort and trust
- Collaborate with healthcare team, providing high-quality care and effective communication
- Elevated patient care quality through attentive ADL support, vital sign monitoring, and efficient documentation, fostering a dignified healing environment
- Seamlessly coordinated with healthcare team for admissions, transfers, and discharges, enhancing overall unit efficiency and patient flow
- Enhance patient comfort through personalized care, addressing cultural needs and fostering trust in diverse healthcare settings
- Maintain meticulous patient records and vital sign documentation, contributing to accurate health assessments and informed care decisions
General Manager
Chipotle
01.2017 - 10.2020
- Reduced turnover and boosted employee morale by implementing employee appreciation days and effective training policies
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Developed successful training programs based around culture focused on employee empowerment and customer service
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Improved business operations by tracking trends and aligning business strategies with needs
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Maintained optimal employee coverage for business needs with well-prepared team schedules
Service Manager
Chipotle Mexican Grill
01.2015 - 01.2017
- Ensured safety compliance, protecting staff and customer property, reducing incidents
- Resolved escalated customer issues, enhancing satisfaction and loyalty
- Coordinated peak and off-peak operations, optimizing workflow and efficiency
- Trained team members on procedures, improving knowledge and performance
- Maintained high stocking standards, ensuring quality and freshness
- Streamlined operational workflows, optimizing efficiency and reducing food waste, leading to substantial cost savings and improved budget control
- Fostered a cohesive team environment, enhancing staff knowledge through comprehensive training in proper procedures and quality standards
- Ensured strict adherence to health and safety regulations, meticulously overseeing food handling, storage, and preparation processes
- Conducted thorough analysis of employee workflows, identifying areas for improvement and implementing strategic changes to boost overall productivity
Kitchen Manager
Chipotle Mexican Grill
07.2014 - 01.2015
- Led kitchen operations, optimizing staff performance and ensuring strict adherence to quality standards and health codes
- Implemented workflow improvements, enhancing productivity and reducing waste while maintaining high food quality and freshness
- Mentored and coached kitchen staff, conducting regular evaluations and providing constructive feedback
- Motivated team members to excel in their roles
- Supervised kitchen staff, ensuring optimal performance and adherence to quality standards
- Maintained food preparation goals, achieving full compliance with quality and freshness guidelines
- Evaluated and coached employees, enhancing team skills and efficiency
- Enforced sanitation procedures, minimizing infection and contamination risks
- Resolved food quality and service complaints, improving customer satisfaction
Education
PCA -
ETI Technical College
Warren, Ohio02.2020
Certified Nursing Aid -
Ohio State
02.2020
High School -
Howland High School
Howland, Ohio06.2009
Skills
- Emergency response
- Planning
- Public speaking
- Task prioritization
- Schedule coordination
- Customer service
Timeline
Patient Service Representative
Akron Children's Hospital
05.2024 - Current
Patient Care Aide
Mercy Health
01.2021 - Current
General Manager
Chipotle
01.2017 - 10.2020
Service Manager
Chipotle Mexican Grill
01.2015 - 01.2017
Kitchen Manager
Chipotle Mexican Grill
07.2014 - 01.2015
PCA -
ETI Technical College
Certified Nursing Aid -
Ohio State
High School -
Howland High School
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