Samantha Fernandez

McAllen,Texas

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

years of professional experience

Work History

Sonic Manager

Manager,supervisor

02.2020 - 06.2024

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Triumph Public School

200 N 17th St, McAllen, TX 78501

07.2023

Skills

Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Strategic Planning
Operations Management
Customer Service
Decision-Making

Problem Resolution
Adaptability and Flexibility
Positive Attitude
Multitasking
Problem-Solving
Excellent Communication
Organizational Skills
Team Development
Hiring and Training

Languages

Spanish

Full Professional

English