Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Samantha Fernandez

Cleveland,TN

Summary

Experienced Dental Assistant with in-depth knowledge of dentistry practices. Proficient in various tasks such as making dental impressions, sterilizing stations, and taking X-rays. Previously excelled as a customer service representative.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dental Assistant

Cleveland Dental
Cleveland, TN
07.2024 - Current
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.

Customer Service Representative

MEDSRV/NACS
Chattanooga, TN
06.2021 - 08.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
12-2020

Some College (No Degree) - Dental Assisting

Penn Foster College
Scottsdale, AZ

Skills

  • Equipment Sterilization
  • Patient Education
  • Procedure Support
  • Patient Services
  • Dental Hygiene
  • Clinical Support
  • Patient Relations
  • X-Ray Processing
  • Team Collaboration
  • Insurance Billing
  • Epic system knowledge

Certification

  • Registered Dental Assistant license

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Dental Assistant

Cleveland Dental
07.2024 - Current

Customer Service Representative

MEDSRV/NACS
06.2021 - 08.2023

High School Diploma -

Penn Foster High School

Some College (No Degree) - Dental Assisting

Penn Foster College

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Samantha Fernandez