Samantha Fernandez
Waverly,Tn
Summary
Dynamic customer service professional with a proven track record at Lifetouch Inc, excelling in high-paced environments. Skilled in training and development, I effectively managed multiple projects while delivering exceptional service. Proficient in Microsoft Office, I adapt quickly to challenges, ensuring client satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Customer Service
Bud's Market
McEwen, TN
03.2024 - Current
- Expected to great and engage with every customer while giving them quick, friendly, and efficient service.
- Meet FSIS requirements, maintain a clean workspace, make sure that paperwork is completed every shift, and record all transactions card or money during your shift.
- Maintain a calm attitude while doing multiple tasks (answering the phone, in store customers, and preparing orders), in a very high paced environment.
- Collaborated with team members to create attractive merchandise displays and promotions.
- Processed transactions using a point-of-sale system.
Driver
Door Dash/ Instacart
Lawrenceville, Ga
01.2020 - 09.2024
- Self-motivated to work a flexible schedule, and maintaining a steady income on a daily basis.
- Efficient delivery and communication with customers helped me achieve a 4.8 star rating for the company.
Receptionist
Gwinnett Technical College
Lawrenceville, Ga
08.2021 - 02.2022
- Answered phone calls, set appointments, and kept an organized and clean work area at all times.
- Experienced with all Microsoft Office, scheduling and data applications.
- Organized and updated all student files and created a file system that worked easier and more efficiently for everyone.
Photographer/ Customer Service Lead
Lifetouch Inc
Buford, Ga
04.2009 - 07.2021
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Planned and prepared for on-location and studio shoots.
- Scheduled studio appointments for a variety of subject and families.
- Trained new photographers on the camera equipment and editing software.
- Captured stunning images by utilizing various lighting techniques and creative posing.
- Conducted pre-shoot consultation calls to discuss client needs and preferences for optimal results.
- Managed multiple projects simultaneously by prioritizing deadlines and maintain excellent organization.
- Generated cost-effective solutions for client's photography needs.
Education
Associates Degree - Cybersecurity
Gwinnett Technical college
Lawrenceville, Ga01.2023
Skills
- Shift scheduling
- Inventory control
- Works well under pressure
- Works in high-paced environments
- Customer service experience
- Microsoft Office
- Training and development
- Problem solving
- Time management
- Adaptability
Timeline
Customer Service
Bud's Market
03.2024 - Current
Receptionist
Gwinnett Technical College
08.2021 - 02.2022
Driver
Door Dash/ Instacart
01.2020 - 09.2024
Photographer/ Customer Service Lead
Lifetouch Inc
04.2009 - 07.2021
Associates Degree - Cybersecurity
Gwinnett Technical college