Skilled at assisting cashiers, customer service and floor employees in any way needed. Observant and dependable in reporting issues to supervisors. Trained in spotting suspicious behaviors.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service
Foundever
04.2025 - 09.2026
Provided excellent customer service to ensure repeat customers.
Engaged with customers to identify concerns and resolve requests effectively.
Resolved customer service inquiries in a timely manner.
Assisted customers with questions and service needs to enhance overall satisfaction.
Supported customers with inquiries and complaints, ensuring timely resolutions.
Developed customer service strategies to improve customer relations.
Compiled reports on customer service metrics.
Customer Service
FedEx
01.2025 - 04.2025
Assisted customers with service questions and requests to enhance overall satisfaction.
Provided friendly customer service to all guests.
Provided friendly customer service at all times.
Assisted customers with service questions and requests.
Provided customer service to clients during the transportation process, ensuring timely and accurate deliveries.
Provided customer service to clients during transportation process.
Supervised Concierge Assistants to ensure quality customer service.
Compiled customer service reports for management analysis.
Resolved complex customer service issues involving desktop systems, improving resolution times and customer trust.