Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

ANTONIO DONTREAL ROBINSON JR

Orlando,Florida

Summary

Skilled at assisting cashiers, customer service and floor employees in any way needed. Observant and dependable in reporting issues to supervisors. Trained in spotting suspicious behaviors.

Overview

4
4
years of post-secondary education
2
2
years of professional experience

Work History

Customer Service

Foundever
04.2025 - 09.2026
  • Provided excellent customer service to ensure repeat customers.
  • Engaged with customers to identify concerns and resolve requests effectively.
  • Resolved customer service inquiries in a timely manner.
  • Assisted customers with questions and service needs to enhance overall satisfaction.
  • Supported customers with inquiries and complaints, ensuring timely resolutions.
  • Developed customer service strategies to improve customer relations.
  • Compiled reports on customer service metrics.

Customer Service

FedEx
01.2025 - 04.2025
  • Assisted customers with service questions and requests to enhance overall satisfaction.
  • Provided friendly customer service to all guests.
  • Provided friendly customer service at all times.
  • Assisted customers with service questions and requests.
  • Provided customer service to clients during the transportation process, ensuring timely and accurate deliveries.
  • Provided customer service to clients during transportation process.
  • Supervised Concierge Assistants to ensure quality customer service.
  • Compiled customer service reports for management analysis.
  • Resolved complex customer service issues involving desktop systems, improving resolution times and customer trust.

Manager

McDonald's
06.2024 - 12.2024
  • Oversaw restaurant operations, ensuring smooth daily management.
  • Handled escalated customer service matters professionally.
  • Resolved complex customer service issues involving desktop systems.
  • Handled guest concerns and resolved service issues quickly.
  • Trained new team members on food safety and guest service.
  • Scheduled shifts and assigned duties across front counter and kitchen.
  • Monitored inventory and ordered supplies for daily restaurant operations.

Education

Cornerstone Charter Academy
Orlando, Florida
10.2020 - 05.2024

Skills

  • Customer service
  • Customer communication
  • Service team experience
  • Restaurant management
  • Customer assistance
  • Shift scheduling
  • Customer reporting

Personal Information

Title: CUSTOMER SERVICE | TEAM MANAGEMENT

Timeline

Customer Service

Foundever
04.2025 - 09.2026

Customer Service

FedEx
01.2025 - 04.2025

Manager

McDonald's
06.2024 - 12.2024

Cornerstone Charter Academy
10.2020 - 05.2024
ANTONIO DONTREAL ROBINSON JR