Samantha Fernandez

• Facilitated customer interactions by providing tailored recommendations and fostering a welcoming atmosphere.
• Assisted in drink preparation and stocking supplies. Supported preparation of garnishes for beverages. Maintained cleanliness and sanitation of work areas. Operated POS system for transactions. Handled cash accurately.
• Oversaw order-taking and service for multiple tables and customers simultaneously.

• Coordinated daily activities and schedules for youth programs, ensuring smooth operation and engagement.
• Developed and implemented curriculum for educational workshops, enhancing participant learning experiences.
• Managed communications between staff, volunteers, and community partners to foster collaborative relationships.
• Trained and mentored new team members on program delivery and safety protocols, improving service quality.
• Ensuring safety for 20-30 teens daily.

Prioritized customer satisfaction by listening to needs and resolving issues promptly. Provided clear and concise information to enhance understanding. Adapted communication style to meet diverse customer preferences while maintaining professionalism and empathy.

• Direct Bonding
• Worked on small parts assembly
• Operated mixing machinery and materials
• Performed quality checks
• Performed general soldering duties
• Trained new hires

• Providing a safe, secure environment, physically and emotionally, for children in alternate care by supervising visits.
• Writing a report for every visitation, detailing what occurred during visit.
• Monitoring visit and if necessary, intervening with parent or child who demonstrated inappropriate physical or verbal behaviors.
• Maintain contact with the social worker assigned to the case to report as soon as possible any problems or concerns regarding a specific client, social worker or visitation request.

• Working with Sheboygan area at-risk teens for a brighter future.
• Help young people set goals, and discuss how these goals can help them achieve their dreams
• Counseled teens to help them understand and overcome personal, social and behavioral problems.
• Led supportive group discussions each week.
• Provide transportation to and from group.
• Maintained a positive demeanor to facilitate a stable, consistent environment.

• Greeting guests and answering any questions they may have.
• Providing information for new releases and preorders.
• Handling money and debit/credit transactions.
• Closing/opening store along with register.
• Ensuring the store is clean, well-organized, properly merchandised at all times.
• Handling trade-in transactions.

• Prepared meals in accordance with customer dietary requests
• Washed, peeled and prepared ingredients for a commercial kitchen
• Maintained recipe quality
• Prepared beverages orders
• Set prep station

• Greeted customers and provided excellent customer service at register.
• Pleasantly and courteously interacted with customers.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Responsible for food preparation for lunch and dinner rushes, as well as ensuring orders are completed quickly and to customer satisfaction.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Other responsibilities include, training new employees on opening/ closing procedures, food handling, and safety procedures, organizing all areas of the restaurant, and answering customer questions and complaints.

• Meeting with potential clients every day to analyze and investigate interchange and transaction fees as well as providing a beneficial agreement for a new merchant service.
• Tracking sales appointments and organizing them for each day, as well as calling clients for confirmation of each appointment.
• Driving 6+ hours a day for sales visits.
• Maintaining contact with potential clients and keeping track of all merchant accounts.
• Handled over 100 client companies and brought in 40 new accounts in 3 months.

• Consistently provided friendly guest service and heartfelt hospitality.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Reported to all shifts wearing a neat, clean and unwrinkled uniform.

• Responsible for maintaining the Copy and Print department. The department, as well as all employees, had to meet all Office Depot expectations.
• Trained, developed and constantly coach employees in new store policies/expectations to develop a high performing Copy and Print team.
• Supervise production quality and on time delivery of customer print jobs.
• Interacted with customers throughout the day with walk up projects, questions on the sales floors, or complaints.
• Strived to meet all customer needs.
• Trained in opening and closing store procedures including securing cash/check deposits, setting up cash registers for opening cashiers, and securing alarms and store at end of closing day.