Samantha Ferrance
Douglasville,Ga
Summary
Professional and enthusiastic food server with over 10 years of experience delivering first class service to dining patrons in busy restaurants. Exceptional communication skills and ability to navigate client issues through resolution. Extremely customer focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of dining establishments.
Overview
20
20
years of professional experience
Work History
Billing Specialist
Upperlinehealth
03.2023 - Current
- Maintain organized financial records to aid reporting
- Receive and process payments
- Prepare and post bills, invoices, and receipts
- Monitor account status and balance, check for any inconsistencies
- Contact patients to inform them of outstanding debts and collect payments
- Uphold patient confidentiality policies
- Prepare detailed reports on billing activity
- Analyze high transaction volume
Server/ Certified Trainer/To-go Specialist
Olive Garden
Douglasville, Ga
07.2016 - 10.2025
- Ensure that guests have an enjoyable dining experience
- Taking orders, serving drinks and food, and removing dinnerware from the table promptly
- Communicate with customers to resolve complaints or ensure satisfaction
- Answer questions about the menu and food, sell the restaurant's food and drinks, take payment, and communicate orders with the kitchen staff
- Train hires the skills, knowledge, and standards to complete the job
Front Desk Receptionist/Billing Specialist
Marietta OB-GYN Affiliates
01.2021 - 03.2023
- Open the office on time during the week
- Greet patients professionally in person and on the phone
- Notify MAs and providers of patients' arrival
- Comfort patients by effectively answering questions
- Update and verify patient demographics
- Prepare billing slips for upcoming appointments
- Collect copays, deductibles, coinsurance, and past-due balances
- Process incoming and outgoing faxes
- Maintain office inventory and equipment by anticipating supply needs
- Scan pertinent patient information into EMR such as insurance cards, picture ID, and medical records
- Schedule any necessary appointments after patient visit
- Maintain office cleanliness
- Reconcile daily payment transactions
- Maintain operations by following policies and procedures, report needed changes
- Other duties as assigned by management
Front Office Supervisor / Medical Coding Specialist
MIGUEL P. RIVERA M.D.
Metairie, LA
10.2009 - 06.2016
- Review notes from inpatient or outpatient encounters
- Choose ICD-9 and CPT codes according to the documentation
- Correct and or appeal claims that were rejected by the payer
- File secondary and tertiary claims as needed, electronically or via paper
- Post insurance and or patient payments and enter electronic remittance advice
- Generate patient statements, and call or send discharge letters to patients who have not made payments in response to statements
Medical Billing and Coding Specialist
MIGUEL P. RIVERA M.D.
Metairie, LA
06.2006 - 10.2009
- Handle administrative tasks like answering phone calls and handling inquiries
- Compiled and submitted high volumes of patient medical charts
- Ensured document and code accuracy for all submitted billing statements
- Coded and reviewed medical records on HCC and CMS categories
- Maintained and updated required billing information paperwork
Education
Diploma - Medical Billing and Coding
BRYMAN COLLEGE
Harahan, LAAccomplishments
- Increased office organization by developing a more efficient filing system
Timeline
Billing Specialist
Upperlinehealth
03.2023 - Current
Front Desk Receptionist/Billing Specialist
Marietta OB-GYN Affiliates
01.2021 - 03.2023
Server/ Certified Trainer/To-go Specialist
Olive Garden
07.2016 - 10.2025
Front Office Supervisor / Medical Coding Specialist
MIGUEL P. RIVERA M.D.
10.2009 - 06.2016
Medical Billing and Coding Specialist
MIGUEL P. RIVERA M.D.
06.2006 - 10.2009
Diploma - Medical Billing and Coding
BRYMAN COLLEGE