Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Fletcher

Quincy,MA

Summary

Strategic financial and HR benefits leader with extensive experience designing and managing complex benefits programs that boost employee engagement and align with organizational goals. Skilled in navigating regulations, optimizing policies, and leading teams. Established expertise in providing exceptional client service, negotiating vendor contracts, and delivering innovative, cost-effective solutions that enhance employee well-being and operational efficiency.

Overview

16
16
years of professional experience

Work History

Dir. of Group Benefits & Sr. Client Service Assoc.

Financial Compass Group
01.2016 - Current
  • Designed, implemented, and managed comprehensive benefits programs across diverse industries.
  • Led vendor relationships and negotiated favorable contract terms.
  • Provided direct client support to drive employee education and engagement.
  • Facilitated comprehensive open enrollment presentations for all clients.
  • Partnered with clients, carriers, and/or TPAs to identify and resolve benefits- related challenges.
  • Monitored and adapted to benefits industry trends and regulatory changes, providing strategic insights to maintain and enhance the organization's competitive benefits package.
  • Oversee entirety of sales process, renewals, implementations, and retention.
  • Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Operations Manager / HR

Cafe Madrid
08.2009 - 08.2012
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

Bachelor of Science - Business Management

Suffolk University
Boston, MA

Skills

  • Client relationship management
  • Strong client retention
  • Benefit Management
  • Effective problem resolution
  • Cross-Functional Collaboration
  • MA Life/Health License

Timeline

Dir. of Group Benefits & Sr. Client Service Assoc.

Financial Compass Group
01.2016 - Current

Operations Manager / HR

Cafe Madrid
08.2009 - 08.2012

Bachelor of Science - Business Management

Suffolk University

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