Samantha Flores

Assist members and providers with a variety of healthcare inquiries and issues in a call center environment.

Research and resolve issues with health plan benefits, Medi-Cal eligibility, claims, and authorizations while navigating multiple systems simultaneously.

Create required tracking documentation accurately.

Handle confidential information with appropriate discretion and complete call in an effective and time efficient manner.

Ensured quality guest experiences through guest connection and service.

Built beverages to the Starbucks standard. Implemented inventory health checks.

Ordered, received, and stocked supplies and retail products.

Maintained highest standards of conduct and service to support company reputation.

Identified and electronically scanned medical record documents into NextGen and Dentrix EHR systems.

Created a tracking process for the document clerk project using Excel.

Performed regular quality assurance to maintain compliance with HIPAA guidelines.