Ashley Rizo
Summary
Dynamic Talent Acquisition Specialist with a proven track record at Health Plan of San Joaquin, excelling in bilingual candidate sourcing and fostering community engagement. Spearheaded recruitment strategies and enhanced employee relations, achieving significant milestones in talent acquisition and development. Expert in collaborative teamwork and interpersonal communication, significantly contributing to organizational growth.
Overview
8
8
years of professional experience
Work History
Talent Acquisition | Recruiter
Health Plan of San Joaquin - Mountain Valley Health Plan
10.2023 - Current
- Engaged with leadership teams to enhance recruitment tactics for open roles.
- Implemented policies for managing and adhering to temporary recruitment procedures.
- Facilitated weekly meetings with Finance and HR Director to discuss temporary requests.
- Developed strong relationships with external recruitment agencies to source qualified candidates for HPSJ.
- Leveraged social media channels to advertise HPSJ employment openings to target audiences.
- Participated in multiple community events representing HPSJ.
- Networked with outside entities to source qualified candidates and explore job fair opportunities.
- Provided intermittent assistance to the HR team on benefits-related processes.
- Performed benefit reconciliation reporting to ensure accuracy in HPSJ employee benefit enrollments.
- Resolved outstanding issues by partnering effectively with HPSJ insurance partners.
- Collaborated on designing and executing strategies aimed at identifying new talent pools.
- Compiled and distributed reports detailing statuses of current positions to Talent Acquisition Manager.
Talent Acquisition Coordinator
TransPak
11.2022 - 06.2023
- Collaborated in executing recruitment initiatives alongside Corporate Recruiter and HR Operations Manager.
- Streamlined the candidate hiring and onboarding procedures at multiple TransPak sites.
- Assist new hires with benefits support and enrollment
- Organized, managed, and implemented workshops focused on benefits across allocated offices.
- Executed efficient onboarding sessions via DayForce HCM for newly hired staff in multiple Bay Area branches.
- Complete preparation for new hire orientation, such as new hire instructions, badging and coordination of new hire start date and time with hiring teams
- Tracked and documented all new hires, salary adjustments for promotions or merits, as well as benefit sign-ups.
- Prepared and delivered monthly hiring progress reports to HR Operations Manager.
- Built solid connections with site managers, HR team, and colleagues.
Direct Hire Recruiter/Business Development
Wollborg Michelson Recruiting
08.2022 - 11.2022
- Conducted phone screens to evaluate candidates' skills and competencies.
- Proficient in sourcing top-tier candidates across leadership positions, including directors and managers.
- Managed distribution of employment opportunities using various social media channels.
- Played a role in driving growth by engaging potential clientele.
- Engaged dormant clients through targeted calls, resulting in formal meetings.
- Streamlined negotiation process for client partnership in recruitment services.
- Leveraged social platforms, including Facebook, Instagram, and LinkedIn, to enhance outreach for recruitment services.
Recruiter
Balance Staffing
05.2021 - 09.2022
- Identified and proposed skilled candidates to hiring managers.
- Create and execute sourcing strategies within local communities, including advertising, job posting, and job fairs
- Executed a variety of job fairs at local flea markets, schools, and community events within the San Joaquin area.
- Conducted testing, troubleshooting, and implementation during Avionte to Bullhorn migration.
- Researched upcoming social events for service promotion to clients and potential temporary employees.
- Enhanced awareness of hiring opportunities and local events through strategic social media use.
- Participated in multiple community engagement initiatives such as job fairs and team volunteer activities.
- Collaborated with clients on areas of need, creating innovative approaches to attract candidates.
Patient Care Coordinator
Western Dental
03.2018 - 11.2020
- Discussed customized care plans in detail to optimize outcomes within budgetary constraints.
- Educated patients on various payment methods, including Care Credit and in-house financing.
- Surpassed performance benchmarks contributing to branch profitability.
Quality Assurance and Training Coordinator
Le Tote
01.2017 - 01.2018
- Assisted with the development of the first quality assurance and training structure within a 40-person customer care team.
- Created a 30-day training curriculum with lesson plans and checkpoints for new hires
- Maintain and improve quality and work performance within current team members with 1 on 1 sessions made to assess and grow each employee.
- Assess the Customer Care team CSAT, resolution time, and other key CRM metrics on a weekly basis.
- Worked closely with V.P of Strategy & Customer Success, providing information regarding Customer Care team training, development, and quality assurance date.
- Foster employee success by continually building upon existing quality assurance and training structure while also creating new and dynamic approaches to QA & Training to ensure engagement at the individual level.
Education
High School -
Mojave High School
05-2010
Skills
- Training and Development
- Bilingual in Spanish
- Candidate Assessment/Talent Sourcing
- Community Engagement
- Employee Relations
- Collaborative teamwork
- Interpersonal communication
Timeline
Talent Acquisition | Recruiter
Health Plan of San Joaquin - Mountain Valley Health Plan
10.2023 - Current
Talent Acquisition Coordinator
TransPak
11.2022 - 06.2023
Direct Hire Recruiter/Business Development
Wollborg Michelson Recruiting
08.2022 - 11.2022
Recruiter
Balance Staffing
05.2021 - 09.2022
Patient Care Coordinator
Western Dental
03.2018 - 11.2020
Quality Assurance and Training Coordinator
Le Tote
01.2017 - 01.2018
High School -
Mojave High School
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