CALEB TODORA
Frisco,TX
Summary
Versatile Security Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with 12 years of progressive experience. Level 2 Security Licensed and CPR Certified.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Manager
Concrete Cowboy at the Star
Frisco, TX
05.2025 - Current
- Served as the primary point of contact for VIP guest, ensuring a tailored service and rapid problem-solving.
- Responded to calls, emails, and voicemails with empathy, professionalism, and urgency.
- Logged guest concerns and made sure to follow-through with all complaints.
- Collaborated with local law enforcement to manage incident response strategies.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Kept team compliant with security protocols and appearance standards.
- Led security team to ensure compliance with safety protocols and regulations.
Security Manager/Floor Manager
Greenlight Social Dallas
06.2022 - 04.2025
- Managed venue-wide safety and coordinated responses to guest incidents with precision and urgency.
- Conducted investigations and gathered case details to support informed guest service decisions.
- Composed clear, policy aligned incident reports and collaborated with leadership to resolve escalations.
- Maintained brand integrity while offering fair solutions, including compensation/refunds, safety measures, or follow-up support.
- Trained security personnel to operate with guest-first mindset while enforcing company policy.
Security Manager
Texas Republic
Dallas, Texas
12.2020 - 04.2022
- Developed and implemented risk assessment procedures to identify vulnerabilities.
- Conducted regular training sessions for staff on emergency response procedures.
- Managed investigations into security breaches, providing detailed reports for analysis.
Education
Associate of Arts - Business Administration
Collin Community College
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Report writing
- Incident reports
- Safety and security procedures
- Safety and security regulations
- Physical security
- Emergency response
- Schedule management
- Staff monitoring
- Google Workspace
- Scheduling Platforms
- Event Safety
- Email, Phone, and Chat Communication Tools
Accomplishments
- Humanitarian Award. Received internal recognition for excellence in guest satisfaction and crisis de-escalation. Maintained a high-functioning, guest-first environment under pressure.
- Decreased guest complaints. Decreased guest complaints and major incident reports exponentially through proper staff coaching and proactive engagement with guest.
Certification
Level 2 (Non-commissioned) Security Licensed
CPR and AED Certified
Timeline
Security Manager
Concrete Cowboy at the Star
05.2025 - Current
Security Manager/Floor Manager
Greenlight Social Dallas
06.2022 - 04.2025
Security Manager
Texas Republic
12.2020 - 04.2022
Associate of Arts - Business Administration
Collin Community College
AREA OF EXPERTISE
- Guest Recovery and Brand Loyalty
- Floor Operations and Shift Leadership
- Confidentiality and Professionalism
- Customer Experience Excellence and Empathy-Driven Service
- Safety, Security, and Crisis Management
- Fast-paced Environment Adaptability