Samantha Flynn
Clearwater,FL
Summary
With several years experience working in Customer Experience, I am passionate about creating and fostering mutually beneficial relationships with clients. I use data analysis to drive satisfaction and increase product usage. I work diligently to increase account revenue and retain my clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Vector Solutions
07.2022 - Current
- Build and maintain meaningful relationships with important stakeholders within my book of business
- Hold weekly webinars and office hours on a variety of topics with a targeted audience to answer customer questions and provide platform knowledge
- Create and implement data-driven success plans to allow me to meet customer retention rates and ensure the product meets their internal strategic goals
- Meet regularly with clients within my book of business to ensure their needs are met and provide exceptional customer support
- Advocate for customer needs and provide customer feedback internally
- Utilize customer health metrics to create get-well plans for at risk accounts
- Instrumental in driving revenue growth with existing accounts in working with other account team members
- Experience with CS software and CRM tools
Kindergarten / First Grade Teacher
Plato Academy Charter School
Tarpon Springs, United States
08.2014 - 07.2022
- Plan, prepare and deliver whole and small group instructional activities that facilitate active learning experiences
- Establish and communicate clear objectives for all learning activities
- Create engaging lesson plans aligned with the Florida state standards
- Interact extensively with parents to provide regular progress reports, address concerns, answer questions, and provide additional resources and/or information
- Create and implement formative and summative assessments to monitor student progress
- Collect and maintain student data to drive instruction
- Manage student behavior in accordance with Student Code of Conduct and student handbook
Education
Early Childhood Education -
West Chester University of Pennsylvania
West Chester, PA05.2013
Skills
- Customer Relationship Management
- Salesforce
- ChurnZero
- Communication
- Data Management
- Public Speaking
- Customer Advocacy
- Time Management
Websites
Certification
- Educator Certificate, 07/2014, 06/2024, Prekindergarten/Primary Education, Age 3 - Grade 3
- CCSM Level 1, The CCSM Level 1 curriculum focuses on the foundational knowledge all CSMs require to effectively engage, manage and retain customers.
- CCSM Level 2, The CCSM Level 2 curriculum focuses on refining the ability to effectively manage internal relationships and a portfolio of accounts.
Hobbies and Interests
- Family
- Reading
- Outdoors
- Yoga
References
- Shannon McGregor, Customer Success Manager, shannon.mcgregor@vectorsolutions.com, (813) 401-7005
- Jill Keller, Assistant Principal, kellerj@platoacademy.net, (352) 672 - 0462
Timeline
Customer Success Manager
Vector Solutions
07.2022 - Current
Kindergarten / First Grade Teacher
Plato Academy Charter School
08.2014 - 07.2022
Early Childhood Education -
West Chester University of Pennsylvania
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