Samantha Fortune
Bridgeport,CT
Summary
Pharmacy Technician and sales professional with experience in pharmacy operations, customer service, relationship building, and high-volume sales. Proven ability to understand customer needs, build lasting relationships, achieve sales goals, resolve problems, and work effectively with healthcare professionals and team members.
Overview
28
28
years of professional experience
Work History
Pharmacy technician
CVS Pharmacy
Bridgeport
10.2022 - Current
- Build and maintain positive relationships with patients, pharmacists, pharmacy technicians, healthcare providers, and other stakeholders while delivering knowledgeable and responsive pharmacy support.
- Utilize hands-on knowledge of pharmacy operations, prescription processing, medication terminology, insurance verification, reimbursement issues, inventory management, and medication fulfillment to resolve customer needs.
- Communicate with healthcare professionals and patients to obtain missing information, resolve prescription and coverage issues, and facilitate timely medication fulfillment.
- Process prescription information and patient records with a high degree of accuracy while maintaining confidentiality and regulatory compliance.
- Investigate insurance coverage and prescription-processing issues and communicate available solutions clearly to patients and appropriate pharmacy personnel.
- Maintain awareness of medication availability, inventory levels, wholesaler orders, product demand, and other operational factors ffecting pharmacy customers.
Manager/Senior Sales Consultant
Bridal Reflections
New York, NY
08.2009 - 10.2022
- Manage and achieve robust sales targets, consistently meeting key performance indicators with annual revenues ranging from $5 million to $10 million.
- Lead and empower a team of sales professionals through continuous training and professional development to enhance overall team performance.
- Exhibit a proactive approach to learning and knowledge sharing, providing expert advice and support to clients in a consultative manner.
- Assess team member competencies, setting and monitoring ambitious performance goals to motivate staff towards excellence in service delivery.
- Coordinate staff scheduling and floor coverage, optimizing team deployment to ensure exceptional customer service and operational efficiency.
Manager/Senior Sales Consultant
Pronovias
New York, NY
01.2007 - 08.2009
- Elevated annual bridal inventory sales to over $2 million by effectively managing and motivating a team of sales professionals, establishing and achieving individual and team sales targets.
- Increased sales revenue from $8.5 million to $9.8 million through the implementation of strategic upselling techniques and exceptional customer service practices.
Manager/Sales Consultant
Saks Fifth Avenue
New York, NY
01.1999 - 12.2007
- Excelled in sales performance, consistently surpassing established targets and recognized as a Top Seller.
- Delivered comprehensive training to new hires on an extensive range of sixty designer collections, ensuring a knowledgeable team and enhanced customer service.
- Led the planning and execution of significant floor reorganizations, effectively managing resources to align with retail objectives and optimize store presentation.
Education
Bachelor of Science - Fashion Merchandising
Fashion Institute of Technology
New York, NYAssociate of Applied Science - Fashion Design
Fashion Institute of Technology
New York, NYSkills
- Retail Management
- Sales
- Operations
- Customer Service
- Negotiation
- Communication
- Leadership
- Problem Solving
- Customer Relations
- Merchandising
- Proficiency in Microsoft Excel
- Communication skills
- Attention to detail
- Data analysis
- Time management
- Problem-solving
- Knowledge of collections regulations
- Critical thinking
- Customer service-oriented
- Team Collaboration
- Data Entry
- Investigation
Timeline
Pharmacy technician
CVS Pharmacy
10.2022 - Current
Manager/Senior Sales Consultant
Bridal Reflections
08.2009 - 10.2022
Manager/Senior Sales Consultant
Pronovias
01.2007 - 08.2009
Manager/Sales Consultant
Saks Fifth Avenue
01.1999 - 12.2007
Bachelor of Science - Fashion Merchandising
Fashion Institute of Technology
Associate of Applied Science - Fashion Design
Fashion Institute of Technology