Samantha Foster
Ankeny,IA
Summary
Demonstrated strong communication and leadership abilities, with a proven track record in motivating teams and solving complex problems. Capable of working independently or collaboratively, consistently delivering results. Quick learner with a commitment to adhering to rules and regulations while maintaining a professional demeanor. Dedicated to representing organizations positively and effectively.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sonic Drive-In
Ankeny, US
2020.09 - Current
- Supervised daily operations, scheduling shifts and assigning duties to ensure smooth workflow.
- Supervised daily operations and ensured compliance with company standards.
- Managed shifts and provided support across all areas.
- Trained new staff on service protocols and customer interaction techniques to enhance customer satisfaction.
- Monitored performance of team members and provided constructive feedback regularly.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints promptly, improving overall customer experience.
- Resolved customer complaints and provided effective solutions promptly.
- Implemented health and safety procedures to maintain a safe work environment.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Processed customer payments accurately at the register. accurately while managing cash flow.
- Prepared food, beverages, and ice cream to meet customer demands.
- Restocked supplies to ensure availability during peak hours.
- Maintained cleanliness and organization of work areas.
- Performed administrative tasks, including computer entries and paperwork management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Material Handler/Forklift Operator
US AutoForce
Des Moines, US
2022.10 - 2023.11
- Operated picker to efficiently pull tires and car parts, staging items for timely truck loading.
- Lifted and moved up to 100 pounds while managing various warehouse equipment to support operational needs.
- Maintained organized inventory to facilitate accurate and safe loading of shipments onto trucks.
- Adhered to safety standards by wearing reflective gear, steel-toe shoes, and harness during operation.
- Sorted paperwork and prepared transfer documentation for accurate route verification.
- Collaborated with team members to achieve operational goals while supporting other personnel.
- Worked in light duty role during pregnancy, providing essential customer service support. due to pregnancy, managing customer service and monitoring operations.
- Conducted daily bank deposits and managed financial transactions efficiently.
Customer Service Representative
Intoxalock
Ankeny, US
2021.07 - 2021.12
- Delivered customer support via phone and email for product inquiries and installations, ensuring customer satisfaction.
- Assisted customers with troubleshooting issues, ensuring timely resolutions.
- Managed customer complaints professionally, resolving conflicts and concerns to improve customer experience.
- Educated customers on product features and usage guidelines to enhance understanding.
- Consistently took calls, processing payments and scheduling appointments efficiently.
- Documented customer interactions accurately in CRM to enhance service continuity and reference.
- Learned and adhered to diverse rules and regulations across all states for compliance.
- Recorded detailed notes during calls to track customer needs and feedback.
Shift Manager
Pizza Ranch
Charles City, US
2019.07 - 2020.01
- Trained and mentored team members on service standards and operational procedures to enhance customer experience.
- Managed shifts and handled cash transactions while ensuring timely service of customer orders.
- Prepared a variety of meals in a fast-paced kitchen environment. and served as delivery driver, ensuring prompt delivery to meet customer needs.
- Maintained cleanliness by stocking supplies, washing dishes, and scrubbing floors.
Employee Specialist
Kmart
Charles City, US
2019.03 - 2019.11
- Resolved customer inquiries efficiently, enhancing overall service experience.
- Operated register, facilitating smooth transaction flow and minimizing wait times.
- Conducted price changes and performed accurate price checks.
- Implemented product and layout changes to improve store presentation and customer engagement.
- Maintained a clean, welcoming environment for customers.
- Unloaded trucks in a timely manner to facilitate inventory management. efficiently and organized products on shelves.
Chrome plating/Staging
TRIMARK CORPORATION
New Hampton, US
2016.05 - 2018.10
- Utilized hoist to streamline movement of parts through chrome plating process.
- Monitored chemical levels and adjusted substances to maintain optimal plating conditions.
- Conducted weekly maintenance on rinse tanks, removing misplaced parts.
- Assisted team in cleaning, hanging, and preparing parts for efficient production.
- Transferred materials weighing up to 75 lbs during production tasks. in material transfer and organization duties.
- Coordinated part gathering and packaging tasks in warehouse setting.
- Operated rivet machine with precision during assembly tasks.
- Worked collaboratively with diverse colleagues to achieve project goals.
Line Worker/Production
Featherlite Trailers
Cresco, US
2015.08 - 2016.04
- Installed living quarters in horse trailers, ensuring functionality with cabinets, showers, and refrigerators.
- Assembled trailer components using hand tools and power equipment.
- Operated machinery to meet production schedules efficiently.
- Inspected finished products for compliance with quality standards.
- Caulked, cut, and installed crown molding and tables for final assembly.
- Collaborated with team members to streamline assembly processes, improving workflow efficiency.
- Maintained clean work environment, supporting safety compliance and reducing workplace hazards.
- Followed safety guidelines to uphold a hazard-free workplace.
Line Operator
Donaldson Company
Cresco, US
2014.11 - 2015.08
- Produced high-quality filtration products by operating machinery with precision.
- Monitored production lines to sustain optimal efficiency and achieve output goals.
- Inspected finished items for defects before packaging, ensuring compliance standards.
- Performed routine maintenance on machinery, ensuring reliable operation and extending equipment lifespan.
- Adhered to strict safety protocols, maintaining a clean and organized work area.
- Collaborated with team members to identify and implement operational improvements, enhancing overall workflow.
- Documented all production data accurately, supporting effective reporting processes.
- Followed supervisor instructions meticulously during assembly processes.
Assembly Line Worker
Featherlite Trailers
Cresco, US
2013.10 - 2014.11
- Assembled trailer components with hand tools and automated machinery.
- Caulked trailers' interiors and exteriors, installed doors, performed flex welding, mounted tires, and applied c tape to ensure quality assembly.
- Conducted inspections of finished products for quality assurance and specification compliance.
- Collaborated with team members to enhance assembly line workflow and reduce bottlenecks.
- Adhered to safety protocols to maintain a secure working environment.
- Kept work areas clean and organized while following standard operating procedures.
- Cleaned washroom and utilized chemicals to remove weld residues and prepare trailers for dispatch.
- Assumed office responsibilities including data entry and greeting employees., performing data entry, greeting employees, assisting callers, and organizing paperwork.
Assistant Manager
Sonic Drive-In
Johnston, US
2005.12 - 2013.09
- Supervised daily operations, ensuring compliance with company standards and safety regulations.
- Trained new staff on service protocols and customer interaction techniques, improving overall service quality.
- Coordinated scheduling to optimize staff coverage during peak hours and maintain efficiency.
- Resolved customer complaints promptly, implementing solutions that increased customer satisfaction.
- Monitored team performance and provided constructive feedback, fostering a culture of continuous improvement.
- Implemented health and safety procedures to uphold a secure work environment.
- Managed inventory levels and ordering supplies to ensure operational readiness.
- Collaborated with management on marketing initiatives and strategic planning for business growth.
Education
high school (G.E.D.) -
DMACC
Ankeny, IA01.2012
Some College (No Degree) - General
NICC
Calmar, IASkills
- Inventory management and logistics
- Staff training and supervision
- Operational efficiency and compliance
- Conflict resolution and problem solving
- Effective communication skills
- Cash handling and customer service
- Process improvement and quality assurance
- Adaptability and flexibility
- Microsoft Office proficiency
- Warehouse experience and safety protocols
- Order fulfillment and dispatching
- Heavy lifting and manual handling
Certification
• Forklift Certified, 10/22, Present, Took the class and went through training at Trimark and U.S Auto force, no physical certificate.
• Driver's License
• ServSafe, 03/21, 03/28, Recently re-certified.
• Driver's License
• ServSafe, 03/21, 03/28, Recently re-certified.
Timeline
Material Handler/Forklift Operator
US AutoForce
2022.10 - 2023.11
Customer Service Representative
Intoxalock
2021.07 - 2021.12
Assistant Manager
Sonic Drive-In
2020.09 - Current
Shift Manager
Pizza Ranch
2019.07 - 2020.01
Employee Specialist
Kmart
2019.03 - 2019.11
Chrome plating/Staging
TRIMARK CORPORATION
2016.05 - 2018.10
Line Worker/Production
Featherlite Trailers
2015.08 - 2016.04
Line Operator
Donaldson Company
2014.11 - 2015.08
Assembly Line Worker
Featherlite Trailers
2013.10 - 2014.11
Assistant Manager
Sonic Drive-In
2005.12 - 2013.09
high school (G.E.D.) -
DMACC
Some College (No Degree) - General
NICC