Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Fotovat

Washington,DC

Summary

Accomplished leader with a proven track record of driving substantial revenue growth, scaling operations, and transforming customer success strategies in high-growth, fast-paced startups. Achieved a 557% increase in annual recurring revenue at Eleos ($2.8M to $18.4M) and expanded the client base from 14 to 135 accounts, while overseeing client launch initiatives that scaled from 3 per quarter, to 26 per quarter. Surpassed performance goals generating $6.3M in new bookings (?) and $10M in pipeline growth (time period?). Demonstrated success in optimizing processes, reducing churn, and enhancing onboarding efficiency. At Notable Health, drove $25M in annual revenue by standardizing and automating services across 33 client accounts (specific sector of clients instead?). Grew product revenue from $7.3M to $57M at Veradigm (AllScripts), increasing customer satisfaction and utilization by 4x (300%). Adept at building and scaling high-performing teams, creating standard operating procedures, and establishing centers of excellence to sustain long-term growth. Skilled in aligning cross-functional initiatives to deliver measurable impact and foster client success.

Overview

16
16
years of professional experience

Work History

Director of Customer Success

Eleos
04.2023 - Current
  • Spearheaded customer success strategy, achieving a 557% increase in Annual Recurring Revenue and 964% client growth
  • Scaled client launch initiatives from 1 to 26 per quarter, driving operational efficiency and accelerated time-to-value
  • Delivered over $6.3M in new bookings, established a $10M sales pipeline, and secured $6M in net new ARR while reducing churn and enhancing client experience
  • Worked collaboratively with sales, marketing, and product teams for smooth and efficient customer lifecycle management
  • Developed scalable customer success frameworks and built high-performing team to support rapid growth and long-term customer retention

Product Success Manager

Notable Health
San Mateo, CA
01.2022 - 04.2023
  • Increased efficiency of business and operational processes by developing, leading, and implementing continuous improvement initiatives and programs
  • Maximized company revenue by 60% in 2018 through liaising with president and senior management
  • Created, modified, and implemented SOPs, policies, and procedures in collaboration with the CEO and Vice President of the company

Senior Manager, Professional Services

Veradigm (formerly AllScripts)
Richmond, VA
01.2016 - 01.2020
  • Increased efficiency of business and operational processes by developing, leading, and implementing continuous improvement initiatives and programs
  • Maximized company revenue by 60% in 2018 through liaising with president and senior management
  • Created, modified, and implemented SOPs, policies, and procedures in collaboration with the CEO and Vice President of the company

Director of Operations

Yogg
Richmond, VA
01.2012 - 01.2016
  • Increased efficiency of business and operational processes by developing, leading, and implementing continuous improvement initiatives and programs
  • Maximized company revenue by 60% in 2018 through liaising with president and senior management
  • Created, modified, and implemented SOPs, policies, and procedures in collaboration with the CEO and Vice President of the company

Vice President of Marketing

Sklar Technology Partners
Richmond, VA
01.2009 - 01.2012
  • Increased efficiency of business and operational processes by developing, leading, and implementing continuous improvement initiatives and programs
  • Maximized company revenue by 60% in 2018 through liaising with president and senior management
  • Created, modified, and implemented SOPs, policies, and procedures in collaboration with the CEO and Vice President of the company

Education

Bachelors of Science - Business, Emphasis in Marketing

Virginia Commonwealth University
Richmond, VA

Skills

  • Microsoft Office Suite
  • Adobe Suite (CS55)
  • WordPress
  • Salesforce
  • Docusign
  • Billing softwares
  • CRM
  • Marketing tools
  • Project management
  • Corporate communication
  • Business development
  • Strategy planning
  • Continuous process improvement
  • Problem solving
  • Relationship building

Timeline

Director of Customer Success

Eleos
04.2023 - Current

Product Success Manager

Notable Health
01.2022 - 04.2023

Senior Manager, Professional Services

Veradigm (formerly AllScripts)
01.2016 - 01.2020

Director of Operations

Yogg
01.2012 - 01.2016

Vice President of Marketing

Sklar Technology Partners
01.2009 - 01.2012

Bachelors of Science - Business, Emphasis in Marketing

Virginia Commonwealth University
Samantha Fotovat