Samantha Frazier
Philadelphia,PA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks.
Focused on always producing high-quality and professional results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level home health care position. Ready to help team achieve company goals. Dedicated home health care worker with collaborative approach to patient care and skill development. Results-oriented patient advocate with personalized care program planning and execution. Detailed and process-oriented instructional designer with Number years of experience building tailored programs for diverse individuals.
Overview
8
8
years of professional experience
Work History
Cleaner
Cleaning Business
Philadelphia, PA
07.2022 - 12.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Home Health Aide
Public Partnerships
Philadelphia, PA
12.2017 - 11.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Waitress Supervisor
Federal Order of Police
Philadelphia, PA
07.2016 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Wawa
Philadelphia, PA
03.2015 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12.2018
Skills
- Cleaning and sanitizing
- Home health care
- Housekeeping
- Customer Service
- Reliability and punctuality
- Chemical Handling
- Health and safety compliance
- Professional Appearance
- Multitasking
- Organizational Skills
- Time Management
- Multitasking Abilities
- Greeting guests
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Patient Care
- Personal Hygiene Assistance
- Meal Preparation
- Bathing Assistance
- Dressing assistance
- Mobility support
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Cleaner
Cleaning Business
07.2022 - 12.2022
Home Health Aide
Public Partnerships
12.2017 - 11.2019
Waitress Supervisor
Federal Order of Police
07.2016 - 12.2017
Customer Service Representative
Wawa
03.2015 - 10.2016
High School Diploma -
Penn Foster Career School