Open To Work
Samantha Freeman
Wood Dale,USA
Summary
Claims adjuster with experience handling low to moderate exposure personal and commercial line claims through full claim lifecycle management, including coverage analysis, liability determination, policy verification, reserve setting, damage assessment, negotiation, and settlement. Skilled in investigating claims, applying negligence principles and legal standards, developing case strategies, managing litigation, identifying fraud and subrogation opportunities, ensuring regulatory compliance, controlling expenses, and delivering quality customer service while protecting organizational reputation and supporting profitable business growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Veterinary Claims Professional-Professional Programs
Zurich North America
Schaumburg, IL
08.2022 - Current
- Background of 18+ years in various positions of Veterinary Medicine Including managing two hospitals and a staff of about 40
- Transitioned into a claims professional utilizing experience in the field to support Veterinary Professionals in malpractice claims and license defense matters
- Licensed in many states, home state maintained in Oklahoma
- Very organized and proficient in Microsoft Outlook, excel and co-pilot
- Excels in customer service
- Manages a pending of about 200 claim files
- Experienced in litigated claims and strategizing with defense counsel for great claims outcomes and defensibility or licensed professionals
- Proficient in timely and accurate reserve setting
- Meets best practices and quality standards
- Attends CE and available educational opportunities to stay current with industry standards, changes in litigation and potential exposure to customers and updates in technology such as AI
- Evaluated claim files and identified potential fraud or discrepancies
- Provided training to junior staff on claims assessment techniques
- Analyzed documents such as medical records, bills, and police reports to determine claim validity
- Assisted customers with filing paperwork for new or existing claims
- Prepared accurate settlement calculations for approved claims based on policy coverage and applicable laws
- Participated in meetings with senior management personnel in order to provide feedback on current procedures used for handling claims
Practice Manager
Oz Animal Hospital
Chicago, IL
10.2019 - 06.2022
- I started at Oz as the Lead Technician and have since been promoted to Assistant Practice Manager and most recently Practice Manager.
- My roles and responsibilities vary daily depending on the hospital needs.
- Since starting I have lead a technician team to be more cohesive and given them the confidence in their skills to better the doctors, clients and hospital as a whole.
- While being a leader and mentor for staff I have also carried the role of being a technician.
- Teaching technicians how to perform full mouth dental radiographs on cats and dogs.
- Training and implementing new protocols for prophylaxis, anesthesia and monitoring, soft tissue surgery assistance, maintenance of all in house lab machines, maintenance of all surgical instruments and machines, boarding, patient care and stress free handling.
- Managing inventory for two separate busy locations.
- Marketing for busy established location as well as a new sister location.
- Assisted in staffing for both locations including interviewing and working interviews for veterinarians, technicians, kennel assistants and client service representatives.
- Holding weekly staff meetings and training.
- Creating staff schedules for Doctors, Client Care Coordinators, kennel assistants and Technicians.
- Payroll for all staff.
- HR including insurance and 401k.
- Staff reviews and disciplinary action when needed.
- Client education.
- Venipuncture including vacutainer.
- Placing intravenous catheters.
- Calculating drugs appropriately.
- Lead surgery technician, including inducing, monitoring, extinction, discharge and medical record keeping.
- Performing prophylaxis in a timely manner including full mouth dental radiographs.
- Digital Radiology.
- Running in house lab work including cytology, urine sediment, Lasercyte and procter, nosedive and PCV.
- Checking in patients including collecting a full history.
- In-taking and discharging patients.
Veterinary Technician Manager
Barrington Animal Hospital
Barrington, IL
04.2017 - 10.2019
- Was hired as a veterinary technician in April and promoted to Technician Manager in July 2017.
- Daily duties include all technical duties such as venapuncture, placing intravenous catheters, radiology, running In House idexx lab equipment, obtaining patient history, drawing up and administering vaccinations, assisting in soft tissue surgery, assisting in dental procedures including jaw fracture repair, extensive extractions, root canal therapy, mandibulectomy's and routine prophylaxis.
- As Technician Manager I also created and maintained Technician schedules, training new employees and holding bi-weekly technician meetings.
- Managing lunch hours, creating and implementing new hospital procedures, being the go to person to communicate between reception, doctors and technicians.
- Assisted in managing hospital inventory and holding annual and merit reviews.
Veterinary Technician and Receptionist
Army Trail Animal Hospital
Bartlett, IL
09.2015 - 04.2017
- Manage client intake, answer phone calls, transfer calls to proper department, schedule appointment and take payments for services rendered, end of day closing and balancing register, check in patients and take full history, assist in restraining patients, blood draws, radiographs, surgery monitoring, catheter placement, monitor in hospital patients, complete patient records, fill medications, discharge surgery patients.
- Familiar with idexx digital X-ray, idexx in-house lab equipment, and index cornerstone.
Customer Service Representative
The ear nose and throat center
Park Ridge, IL
11.2014 - 09.2015
- Responsible for answering all in-coming phone calls, scheduling appointments with various providers, filing patient records, distributing records and charts to correct departments, transferring calls and leaving messages with correct departments, preparing charts and verifying insurance information.
Customer Service Representative
GreenTree Animal Hospital
Libertyville, IL
06.2008 - 09.2014
- Manage all client intake and scheduling for a large Animal Hospital.
- Also managed all Social Media accounts.
- Handled all paperwork and maintain office files.
- Assist Doctors and technicians with administrative tasks.
- Also, answering multiple phone lines and maintaining client contact while submitting to concerned person.
- Deal with customers via e-mails, over the phone or face to face.
- Created new hospital documents to be enforced on a daily basis.
- Able to multi-task In an organized and efficient matter.
- Designed new website, managed social media accounts, and cross trained In all aspects of the hospital, including; ordering large inventory, closing out daily deposits and monthly reporting on sales, assisting doctors with patients and taking inventory on hospital used materials.
Veterinary Technician/ Receptionist
March Animal Hospital
Arlington Heights, IL
08.2006 - 05.2008
- Started working in reception and then Later transferred to being a veterinary technician, but still worked in reception whenever needed and helped throughout the day.
- Expected to answer phones, transfer calls, take messages, assist clients, file, organize, daily deposit, made reports and documents using Microsoft word and excel, check in and out patients, collect patient history, collaborate patient plan with doctor, draw blood, give vaccines and injections, radiology, manage lab machines and all lab work, fill medication and communicate with local pharmacies, assist in surgery, write up daily patient records, progress calls and reports.
- Worked in a very fast paced environment and able to multi task.
- Cross trained In Many aspects of a fast paced animal hospital, developed skills in Microsoft word and excel.
Veterinary Technician/Receptionist
Arlington Park Veterinary Hospital
Rolling Meadows, IL
08.2004 - 08.2006
- Answer phones, transfer calls, take messages, assist clients/patients, file, organize, daily deposit, created reports and documents using Microsoft word, blood draws, administer vaccines and shots, perform dental procedures, patient monitoring while under anesthesia, dental procedures, sterilize surgical instruments, manage lab machines and in-house laboratory, assist in surgical procedures, collect patient history and record keeping.
- Able to cross train in two major aspects of hospital, learned to multi task and be organized.
Education
General Studies -
Harper Community College
Palatine, ILGeneral Studies (High School Diploma) -
Chicagoland Jewish High School
Morton Grove, ILSkills
- Laboratory Management
- Computer Skills
- Vital Signs
- Medical Imaging
- Venipuncture
- Medical Terminology
- Practice Management
- Organizational skills
- Veterinary Assistant
- Scheduling
- Animal Care
- Office management
- Leadership
- Laboratory Experience
- Animal Restraint
- EMR Systems
- Customer service
- Phlebotomy
- Kennel Experience
- Receptionist
- Veterinary Technician Experience
- Inventory
- Healthcare Management
- Customer Service Skills
- Hospital Experience
- Patient Care
- Supervising experience
- Management
- Veterinary experience
- Training Experience
- Administering Injections
- Outlook
- Team management
- Microsoft Excel
Certification
- Licensed adjuster in most states including GA, CT, DE, FL, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT and WY. Licensed home state of OK.
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$80000/yr - $200000/yrTimeline
Veterinary Claims Professional-Professional Programs
Zurich North America
08.2022 - Current
Practice Manager
Oz Animal Hospital
10.2019 - 06.2022
Veterinary Technician Manager
Barrington Animal Hospital
04.2017 - 10.2019
Veterinary Technician and Receptionist
Army Trail Animal Hospital
09.2015 - 04.2017
Customer Service Representative
The ear nose and throat center
11.2014 - 09.2015
Customer Service Representative
GreenTree Animal Hospital
06.2008 - 09.2014
Veterinary Technician/ Receptionist
March Animal Hospital
08.2006 - 05.2008
Veterinary Technician/Receptionist
Arlington Park Veterinary Hospital
08.2004 - 08.2006
General Studies -
Harper Community College
General Studies (High School Diploma) -
Chicagoland Jewish High School