SAMANTHA FREEMAN GABRIEL
Spartanburg,SC
Summary
Detail-oriented and highly organized professional with strong experience in collections, account management, dealership operations, and customer service. Skilled in skip tracing, asset recovery, loan processing, and conflict resolution. Proven success managing high-volume portfolios, maintaining compliance, and building productive customer relationships.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Account Manager / Collector
Family Auto of Greer
Greer, SC
08.2025 - Current
- Manage portfolio of approximately 297 accounts with consistent communication and compliance
- Conduct skip tracing and asset recovery to resolve delinquent accounts
- Negotiate monthly Promise to Pay agreements to maintain currency
- Coordinate with repossession agents and internal teams
- Handle 100+ daily calls, texts, and emails related to payments and customer inquiries
- Maintain compliant documentation of all collection activities
- Produce daily and weekly currency and repo reports
- Enter and verify customer and vehicle data in Dealpack
- Review loan terms and close vehicle deals
- Build strong relationships through empathy and effective problem solving
Assistant Manager
Auto Money Title Loans
Gaffney, SC
05.2024 - 01.2025
- Managed loan portfolios and supported branch operations
- Performed collections, title verification, and recovery efforts
- Evaluated collateral and completed vehicle appraisals
- Updated customer records and documentation
- Monitored loan performance using Excel reporting
- Assisted customers with payment arrangements and account concerns
Title Supervisor
America’s Auto Auction of Greer
Greer, SC
03.2021 - 03.2024
- Oversaw title processing for vehicles, RVs, and boats
- Maintained organized title files and dealer documentation
- Coordinated transaction details between buyers and sellers
- Managed data entry, reporting, and filing
- Resolved title discrepancies and customer account issues
- Supported auction preparation and administrative functions
Customer Service Representative
South Carolina DMV
Spartanburg, SC
08.2018 - 01.2021
- Assisted customers with titles, registrations, and documentation
- Processed dealer transactions and customer records
- Performed data entry and record keeping
- Resolved customer concerns professionally
- Supported cross-department training and collaboration
Office Manager
Allstate Insurance – Jim Crook Agency
Roebuck, SC
08.2010 - 07.2018
- Managed daily office operations
- Processed insurance claims, billing, and policy documents
- Assisted with vehicle appraisals and policy verification
- Handled collections and customer account management
- Ensured compliance with state and national guidelines
- Built and maintained customer relationships
Education
High School Diploma -
Dorman High School
Spartanburg, SC05.2006
Skills
- Collections
- Skip Tracing
- Asset Recovery
- Dealership Operations
- Account Management
- Customer Service
- Negotiation
- Conflict Resolution
- Excel Reporting
- Title Processing
- Loan Processing
- Data Entry
- Professional Communication
- Attention to Detail
Certification
- South Carolina Notary, Spartanburg County
- Expires Jan 9, 2033
Timeline
Account Manager / Collector
Family Auto of Greer
08.2025 - Current
Assistant Manager
Auto Money Title Loans
05.2024 - 01.2025
Title Supervisor
America’s Auto Auction of Greer
03.2021 - 03.2024
Customer Service Representative
South Carolina DMV
08.2018 - 01.2021
Office Manager
Allstate Insurance – Jim Crook Agency
08.2010 - 07.2018
High School Diploma -
Dorman High School