Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Frohn

Summary

Dynamic and results-oriented professional with a proven track record at Rita's Italian Ice, excelling in customer satisfaction and problem-solving. Leveraged strong communication and organizational skills to enhance customer loyalty and streamline operations. Demonstrated adaptability and leadership, significantly contributing to team success and operational efficiency.

Overview

5
5
years of professional experience

Work History

Management Training Sales

Apollo Executives
03.2025 - 11.2025
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managing people.
  • HR and admin work.
  • door to door for verizon

Sales and Marketing Manager

VP Excutives
11.2024 - 03.2025
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Selling Verizon products door-to-door.
  • developing others to lead people
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Cashier

Rita's Italian Ice
03.2024 - 11.2024
  • Maintained a clean and organized workspace, promoting a welcoming customer environment.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at the beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional service
  • Learned duties for various positions.

Shampoo Technician

Vaughan Diann Salon and Spa
08.2023 - 08.2024
  • Developed strong client relationships, leading to repeat business and positive word-of-mouth referrals.
  • Ensured a welcoming environment for all clients by maintaining cleanliness throughout the salon.
  • Enhanced salon efficiency by always maintaining a clean and organized workstation.
  • Stocked shelves and merchandise and kept the tidy appearance of the salon.
  • Maintained a professional and friendly demeanor to greet clients for customer satisfaction.
  • Assisted stylists when needed.

Customer Service Cashier

Naval Bagels
03.2021 - 11.2021
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

High School Diploma -

Broadneck High School
1265 Green Holly Dr, Annapolis, MD 21409
06.2024

Skills

  • Customer Service
  • Customer Satisfaction
  • Communication
  • Reliability
  • Patience and composure
  • Problem-Solving
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • sales
  • management
  • Relationship Building
  • HR administration
  • Performance metrics
  • Team Leadership
  • Complaint Handling
  • Organization

Timeline

Management Training Sales

Apollo Executives
03.2025 - 11.2025

Sales and Marketing Manager

VP Excutives
11.2024 - 03.2025

Customer Service Cashier

Rita's Italian Ice
03.2024 - 11.2024

Shampoo Technician

Vaughan Diann Salon and Spa
08.2023 - 08.2024

Customer Service Cashier

Naval Bagels
03.2021 - 11.2021

High School Diploma -

Broadneck High School
Samantha Frohn