Samantha Fuentes
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Barista Trainee and Cashier
Gigi's Bakery
09.2021 - 11.2021
- Followed exact recipes for mixing and preparing beverage and food items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Adhered diligently to health protocols regarding allergens or sensitivities, ensuring customer safety during their visits.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Hostess
IHOP
07.2021 - 07.2021
- Accommodated special seating requests for guests to enhance satisfaction.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Answered phone calls to take orders, give information and document reservations.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Radio Announcer
Radio Zion
06.2018 - 03.2019
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Built broadcast storylines to interest listeners and grow station audience.
- Enhanced listener engagement by developing creative and interactive on-air segments.
Hostess and Food Runner
California Pizza Kitchen
03.2008 - 06.2012
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier and Office Supplies
Staples
08.2009 - 05.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Upsold additional products and services to customers, increasing revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- helping people with store's products inquiries.
- Building office furniture for customers.
Bible Teacher
Final Call Ministries Downey
02.2015 - 12.2018
- Participated in religious ceremonies and events.
- Attended meetings with religious leaders.
- Improved class participation by fostering a supportive learning environment that encouraged open dialogue and critical thinking.
- Facilitated worship services, encouraging participation from congregation.
- Developed a comprehensive curriculum by incorporating various teaching methods and resources, resulting in improved student engagement and comprehension.
Hostess
El Torito Grill
02.2008 - 09.2011
- Accommodated special seating requests for guests to enhance satisfaction.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Making tortillas for the bruch every Tuesday.
Cashier Assistant
Ross Dress For Less
01.2007 - 06.2007
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by actively participating in promotional events and cross-departmental support when needed.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Replenished shelves regularly to meet customer demand and maximise sales.
Education
No Degree - Chemical Laboratory Technician
Instituto Politecnico Nacional
Mexico CityAssociate of Arts - Liberal Arts And General Studies
Santa Ana College
Santa Ana, CA06.2022
Preschool Teacher Assistant Certificate - Child Development
Los Angeles Trade Technical College
Los Angeles, CA06.2021
High School Diploma -
El Dorado Hight School
Placentia, CA06.2008
Skills
- Adaptive and creative
- Cleaning and sanitizing
- Active listener
- Customer Service
- Team Player
- Resolving Complaints
- Table Bussing
- Friendly and outgoing
- Food Serving and Preparation
- Attention to Detail
- Menu Memorization
- Hospitality service expertise
- Front of House Operations
- Excellent memory
- Reliable and Dependable
- Fluent in Spanish
- Food Running
- Safe Food Handling Practices
- Cooking
- Problem-Solving
- Conflict Resolution
- Exceptional customer service
- Order Taking
- Active Listening
- Adaptable and Flexible
- Cash Register Operations
- Relationship Building
- Time Management
- First Aid/CPR
- Customer Relations
- Dependable and Responsible
- Task Prioritization
- Research
- Friendly, Positive Attitude
Accomplishments
Radio Announcer
Affiliations
- California Master Beekeeping Program
Certification
Preschool Teacher Assistant
CPR
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Barista Trainee and Cashier
Gigi's Bakery
09.2021 - 11.2021
Hostess
IHOP
07.2021 - 07.2021
Radio Announcer
Radio Zion
06.2018 - 03.2019
Bible Teacher
Final Call Ministries Downey
02.2015 - 12.2018
Cashier and Office Supplies
Staples
08.2009 - 05.2012
Hostess and Food Runner
California Pizza Kitchen
03.2008 - 06.2012
Hostess
El Torito Grill
02.2008 - 09.2011
Cashier Assistant
Ross Dress For Less
01.2007 - 06.2007
No Degree - Chemical Laboratory Technician
Instituto Politecnico Nacional
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
Preschool Teacher Assistant Certificate - Child Development
Los Angeles Trade Technical College
High School Diploma -
El Dorado Hight School