Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Fuentes

Las Vegas,NV

Summary

Dynamic sales professional with a proven track record at Nike, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction and team productivity through effective problem-solving and leadership. Committed to fostering relationships that drive repeat business and implementing actionable improvements based on customer feedback.

Overview

6
6
years of professional experience

Work History

Sales Associate

Nike
04.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Supervisor

Adventuredome
06.2022 - 04.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Sales Associate

T.J. Maxx
08.2021 - 12.2021
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.

Call Center Representative

Three Square Food Bank
09.2019 - 03.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Nevada Virtual Academy
Las Vegas, NV

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Cash handling

Timeline

Sales Associate

Nike
04.2024 - Current

Supervisor

Adventuredome
06.2022 - 04.2024

Sales Associate

T.J. Maxx
08.2021 - 12.2021

Call Center Representative

Three Square Food Bank
09.2019 - 03.2020

Nevada Virtual Academy

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