Samantha Galindo
El Paso,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Elderly Caregiver
Self- Employed
El Paso, TX
01.2016 - Current
- Fostered positive relationships with clients through active listening skills.
- Performed light housekeeping duties, including laundry and dishes.
- Helped clients get in and out of beds and wheelchairs.
- Prepared nutritious meals and assisted with feeding when necessary.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Drove clients to doctors' appointments and social outings.
- Communicated effectively with family members regarding client needs.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Customer Advocate Team
GC Services Call Center
El Paso, TX
06.2014 - 01.2015
- Resolved customer complaints, ensuring a positive experience.
- Tracked progress on open cases and updated customers regularly on status changes.
- Delivered exceptional service by empathizing with customer concerns.
- Liaised between customers and drivers to expedite deliveries and meet customer demands.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Navigated multiple software applications while assisting customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer service questions.
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Ensured all customer inquiries were addressed promptly and accurately.
Customer Service Representative
GC Services Call Center
El Paso, TX
10.2013 - 01.2015
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer service questions.
- Delivered exceptional service by empathizing with customer concerns.
- Managed high volume of inbound customer calls with professionalism.
- Escalated complex issues to appropriate departments for resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associate of Arts - Psychology
El Paso Community College
El Paso, TX12-2022
Medical Assisting
Western Technical College
El Paso, TX12-2010
High School Diploma -
Bel Air High School
El Paso, TX06-2008
Bachelor of Arts - Psychology
University of El Paso At Texas
El Paso, TXSkills
- Basic Housekeeping
- Meal Preparation
- Active Listening
- Client documentation
- Relationship Building
- Time Management
- Delivery Scheduling
- Medication Administration
- Customer Service
- Appointment Scheduling
- De-Escalation Techniques
- MS Office
- Message Taking
- Punctual and Reliable
- Positive Attitude
- Attention to Detail
Accomplishments
- The National Society of Leadership and Success
- Pasos Journal 2022
Timeline
Elderly Caregiver
Self- Employed
01.2016 - Current
Customer Advocate Team
GC Services Call Center
06.2014 - 01.2015
Customer Service Representative
GC Services Call Center
10.2013 - 01.2015
Associate of Arts - Psychology
El Paso Community College
Medical Assisting
Western Technical College
High School Diploma -
Bel Air High School
Bachelor of Arts - Psychology
University of El Paso At Texas
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