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Highly efficient and customer-oriented Food And Beverage Manager with 23 years experience in food and hospitality environments. Adept communicator with team leading and development skills. Especially adept at enforcing sanitary regulations, ensuring the quality of all food and beverage items offered and training staff in proper food handling and presentation techniques. Firm commitment to optimizing profits while creating a friendly, efficient atmosphere for customers. Quality Customer Service Respectful and courteous interpersonal manners. Response to customers concerns and problems. Handle cash transactions with an extremely high level of accuracy. Kept area neat and clean. Ability to memorize each cocktail and plate ingredients to be able to answer any questions about the menu and make suggestions in case of an 86 item or a customer that suffers from food allergies. Listen carefully to guests' special needs, requests and/or complaints in order to be able to provide each one a memorable dining experience so that they would want to return to our property.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Continuously displays exceptional team player qualities and customer retention through positive open communication and forward-thinking. Fast learner with knowledgeable experience in developing new teams and implementing corporate quality standards. Whether face-to-face or through a telephone, connection and positive communication is essential for developing meaningful connections with all guests and team.

I would like to broaden my experience by taking a challenging career changing assignment in Learning & Development Management, which would enable me to exercise my excellent communication, organizational, operational and administrative skills in an effective manner. Experienced Hospitality Professional with many years of experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross- functional teams in ensuring operational and service excellence. Excellent Communication & Interpersonal Skills, Excellent Computer Skills. (internet,pos,lotus notes,MSoffice). Able to prioritise tasks and see tight timelines as a challenge.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Samantha Gallagher

Summary

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F&B Manager

Server & Bartender

FOH Shift Manager, Server, Bartender

Resort FOH & Spa Manager

Education

Certified Massage Therapist -

Bachelor of Commerce - Finance & Strategic Management

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F&B Manager

Server & Bartender

FOH Shift Manager, Server, Bartender

Resort FOH & Spa Manager

Certified Massage Therapist -

Bachelor of Commerce - Finance & Strategic Management

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