Samantha Garcia
Clovis,NM
Summary
Personable and organized with positive approach, bringing strong team collaboration and customer service abilities. Understands importance of quality service and efficient operations, with skills in cash handling and order management. Committed to creating welcoming environment and driving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Cafe Lead
Deja Brew Coffee Shop
04.2022 - 05.2024
- Collaborated with team members to improve overall cafe operations, resulting in increased efficiency and positive customer feedback.
- Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Assisted in creating promotional materials to attract new customers and promote seasonal items effectively.
- Efficiently managed employee schedules to ensure adequate staff coverage during peak hours while minimizing labor costs.
- Collaborated with the management team on implementing new menu items based on customer feedback and industry trends.
- Streamlined inventory management for optimal product availability and waste reduction.
- Monitored daily sales reports to identify areas of improvement or growth potential within the business operations framework.
- Led team meetings to communicate updates, address concerns, and foster a positive work environment.
- Coordinated and executed timely placement of orders to maintain inventory.
- Directed a team of 9 staff members to ensure efficient cafe operations.
Optometry Administrative Assistant
Accuvision Optometry
07.2021 - 10.2021
- Reduced billing errors by diligently verifying insurance coverage information and recording accurate charges for services provided.
- Maintained a clean and welcoming reception area that contributed to positive patient experiences, fostering loyalty among clients.
- Improved office organization by maintaining accurate digital and physical records of patient files.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Barista Shift Supervisor
Starbucks
10.2019 - 02.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled daily sales deposits efficiently.
- Performed precise inventory counts to maintain optimal stock levels.
- Managed and directed the workflow of the team to ensure efficient operations.
Barista Trainer
Starbucks, Target
02.2018 - 09.2019
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Established and maintained quality control standards.
- Worked closely with the manager to develop effective training strategies.
Barista
Starbucks
11.2016 - 12.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Associate of Arts - General Studies
Las Positas College
Livermore, CASkills
- Food safety compliance
- Staff supervision
- Cash handling
- Training and mentoring
- Inventory management
- Sales monitoring
- Placing orders
- Receiving orders
- Uploading and managing receipts
- Recruiting and interviewing
- Training and development
- Bilingual/ Fluent Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cafe Lead
Deja Brew Coffee Shop
04.2022 - 05.2024
Optometry Administrative Assistant
Accuvision Optometry
07.2021 - 10.2021
Barista Shift Supervisor
Starbucks
10.2019 - 02.2021
Barista Trainer
Starbucks, Target
02.2018 - 09.2019
Barista
Starbucks
11.2016 - 12.2017
Associate of Arts - General Studies
Las Positas College
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