Samantha Garcia
Clovis
Summary
Experienced in food service and customer relations, demonstrating strong skills in order management and guest satisfaction. Effectively communicated with kitchen staff to accommodate special requests and dietary restrictions, ensuring compliance with health safety guidelines. Trained new employees on operational procedures, contributing to a cohesive team environment and improved service delivery. Proven ability to handle high-volume customer interactions while maintaining professionalism and attention to detail.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
5
5
years of professional experience
Work History
Server/Waitress Trainee
Texas Roadhouse Restaurant
Clovis
02.2023 - 02.2025
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Stocked service areas with supplies during slow periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
Sales Professional
Bender Nissan honda
Clovis
04.2022 - 02.2023
- Participated in training sessions on new products or trends in the industry.
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Resolved customer complaints promptly and professionally.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Provided detailed product information to customers and answered inquiries in a timely manner.
- Generated leads through cold-calling, networking, email campaigns.
- Prepared and processed contracts and order forms for new and existing customers.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
Waiter/Server Trainer
Antojitos Veracruz
Clovis
04.2020 - 04.2022
- Delivered accurate checks at the end of each meal period.
- Reconciled cash drawers at the end of shifts to verify sales totals.
- Checked with customers to ensure that they were enjoying their meals.
- Provided excellent customer service to ensure repeat customers.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Brought food and beverages to tables in a timely manner.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Assisted with setting up the dining area before shift began.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Informed customers about specials, upselling additional food and drink items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Clovis High School
Clovis, NM05-2022
Skills
- Food safety
- Customer service
- Team collaboration
- Communication skills
- Conflict resolution
- Upselling techniques
- Employee training
- Payment processing
- Special requests handling
- Multitasking and organization
- Guest relations management
- Beverage preparation
- Cash handling
- Sales expertise
- Positive and professional
- Effective customer upselling
- Cleanliness standards
- Point of sale operation
- Communication
- Empathy
- Patient
- Active listening
- Positive attitude
Languages
Spanish
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Server/Waitress Trainee
Texas Roadhouse Restaurant
02.2023 - 02.2025
Sales Professional
Bender Nissan honda
04.2022 - 02.2023
Waiter/Server Trainer
Antojitos Veracruz
04.2020 - 04.2022
Clovis High School